Gerente de operaciones

XPEL; Ciudad Juárez; On-site; MXN 42,000 - 56,000; Full time

Job summary

XPEL is seeking a Field Operations Manager to lead dealership service teams across the Chihuahua region, including Ciudad Juárez. You will supervise installers, manage schedules, payroll, inventory, and daily reporting to ensure quality service and cost efficiency.

Ideal candidates will have 3 years of dealership experience, a High School Diploma or GED, a valid driver's license, and strong organizational and communication skills. Travel between locations is required.

Qualifications

• 3 years working in dealership or related experience.
• High School Diploma, GED, or equivalent.
• 18+ years old with 2 years of driving experience.
• Must have a current and valid driver's license with a clean driving record.
• Must meet insurability requirements under the company's motor vehicle insurance policy.
• Excellent communication, interpersonal, analytical and problem-solving skills.

Responsibilities

• Lead and manage a team of dealership service employees across an assigned geographic region.
• Oversee employee timekeeping, payroll submissions, and labor hour approvals.
• Recruit, onboard, coach, retrain, and, when necessary, manage disciplinary actions and terminations for installers and trainees.
• Develop and communicate daily installer schedules to maximize productivity and dealership coverage.
• Monitor film inventory levels, place inventory orders, and ensure material availability.
• Track daily dealership vehicle counts and staffing needs to align labor resources with demand.
• Conduct monthly dealership audits to verify operational compliance, service quality, inventory accountability, process adherence, and billing accuracy while identifying opportunities for continuous improvement.
• Serve as the primary liaison between field employees and administrative teams for payroll, end-of-day reporting, warranties, pricing, and operational support.
• Review billing reports daily, research discrepancies, and ensure all logged information is accurate and compliant prior to invoicing.
• Coordinate onboarding at dealership locations, including system access and account setup.
• Request employees pay adjustments to maintain accurate personnel records within company systems
• Assist with warranty processing and other operational data entry as needed.
• Coordinate new dealership account setups, including hotspot administration and operational readiness.
• Manage regional expenses and identify opportunities to improve cost efficiency while maintaining service quality.
• Review dealership rollout documentation to ensure successful launches.
• Build, strengthen, and maintain long-term relationships with dealership partners through consistent communication and service excellence.
• Communicate staffing schedules and operational updates with dealership management.
• Coordinate and support product demonstrations of XPEL Products, including DECG, Navigation Screen Protection, WPF, and Paint Protection pre-load items.
• Plotter maintenance and repairs
• Perform additional duties and special projects as assigned.

Skills

Communication

Interpersonal skills

Analytical thinking

Problem solving

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Summary:

The Field Operations Manager provides leadership for the assigned locations in support of dealership services.

Core Duties

• Lead and manage a team of dealership service employees across an assigned geographic region.
• Oversee employee timekeeping, payroll submissions, and labor hour approvals.
• Recruit, onboard, coach, retrain, and, when necessary, manage disciplinary actions and terminations for installers and trainees.
• Develop and communicate daily installer schedules to maximize productivity and dealership coverage.
• Monitor film inventory levels, place inventory orders, and ensure material availability.
• Track daily dealership vehicle counts and staffing needs to align labor resources with demand.
• Conduct monthly dealership audits to verify operational compliance, service quality, inventory accountability, process adherence, and billing accuracy while identifying opportunities for continuous improvement.
• Serve as the primary liaison between field employees and administrative teams for payroll, end-of-day reporting, warranties, pricing, and operational support.
• Review billing reports daily, research discrepancies, and ensure all logged information is accurate and compliant prior to invoicing.
• Coordinate employee onboarding at dealership locations, including system access and account setup.
• Request employees pay adjustments to maintain accurate personnel records within company systems
• Assist with warranty processing and other operational data entry as needed.
• Coordinate new dealership account setups, including hotspot administration and operational readiness.
• Manage regional expenses and identify opportunities to improve cost efficiency while maintaining service quality.
• Review dealership rollout documentation (Go Sheets, DRFs, and related materials) to ensure successful launches.
• Build, strengthen, and maintain long-term relationships with dealership partners through consistent communication and service excellence.
• Communicate staffing schedules and operational updates with dealership management.
• Coordinate and support product demonstrations of XPEL Products, including DECG, Navigation Screen Protection, WPF, and Paint Protection pre-load items. Existing and non-existing accounts to further grow our territories.
• Plotter maintenance and repairs
• Perform additional duties and special projects as assigned.

Basic Qualifications

• 3 years working in dealership or related experience.
• High School Diploma, GED, or equivalent
• 18+ years old with 2 years of driving experience.
• Must have a current and valid driver's license with a clean driving record.
• Must meet insurability requirements under the company's motor vehicle insurance policy.
• Excellent communication, interpersonal, analytical and problem-solving skills
• Make appropriate judgments, keeping customer service, safety, and time sensitivity a priority.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to multi-task with a sense of urgency
• Ability to lift 25 lbs on occasion.
• Travel between assigned locations required

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.