Field IT Support Technician – DC, Network & Hardware

Infosys

Chihuahua

On-site

MXN 279,000 - 391,000

Full time

11 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Infosys is seeking a Hands & Feet Support technician to provide desktop, network, and server assistance in a fast-paced environment. You will perform IMAC services, support VIP users, handle labelling, rack and server mounting, and coordinate with vendors to resolve issues.

Responsibilities include L1 network troubleshooting, DHCP/DNS knowledge, Office 365 support, and strict SLA adherence. You will document incidents and contribute to knowledge base while ensuring secure, reliable IT operations.

Qualifications

Desirable IT helpdesk or desktop support experience.
Familiarity with DHCP and DNS.
Experience with Office 365 support.
Able to document incidents and resolutions.
Ability to work under SLA guidelines.

Responsibilities

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software.
Hardware/software troubleshooting and resolution.
Perform IMAC services and support mobile devices.
VIP support and manage AV, conferencing, and technologies.
L1 network troubleshooting for LAN connectivity.
Support Backend team for network/server/application issues.
Coordinate with vendor support to resolve issues.
Label racks and devices; server mounting/movement.
Office 365 support; inventory maintenance; procurement assistance.
Adhere to SLA; document incidents and resolutions.
Support meetings and after-hours as required.