System Engineer

Epsilon LATAM.; Chihuahua; Presencial; MXN 167.000 - 290.000; Jornada completa

Descripción de la vacante

Epsilon LATAM. is seeking an IT support specialist to provide hands-on desktop, peripheral, and software support within established standards. The role requires troubleshooting hardware and software, performing IMAC changes, and assisting with VIP audio-visual and conferencing needs.

You will handle L1 network issues, assist the backend team with server and application problems, work with vendors, and ensure SLA adherence. Experience with Office 365 and IT inventory management is beneficial.

Formación

• Experience providing desktop and peripheral equipment support.
• Proficient in basic network troubleshooting (LAN, DHCP, DNS).
• Familiar with Office 365 and videoconferencing tools.
• Ability to document incidents and resolutions for knowledge base.

Responsabilidades

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Server mounting/movement
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good Knowledge of DHCP, DNS
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Strictly adhere to defined SLA’s
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Conocimientos

Hands & Feet Support

L1 IT Support

Office 365

Network Troubleshooting

Herramientas

DHCP/DNS knowledge

LAN Connectivity

Descripción del empleo

Roles and Responsibilities:

Primary Skill Required

Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Detailed Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Server mounting/movement
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base