Field Support

Infosys; Chihuahua; On-site; MXN 279,000 - 391,000; Full time

Job summary

Infosys is seeking a Hands & Feet Support technician to provide desktop, network, and server assistance in a fast-paced environment. You will perform IMAC services, support VIP users, handle labelling, rack and server mounting, and coordinate with vendors to resolve issues.

Responsibilities include L1 network troubleshooting, DHCP/DNS knowledge, Office 365 support, and strict SLA adherence. You will document incidents and contribute to knowledge base while ensuring secure, reliable IT operations.

Qualifications

• Desirable IT helpdesk or desktop support experience.
• Familiarity with DHCP and DNS.
• Experience with Office 365 support.
• Able to document incidents and resolutions.
• Ability to work under SLA guidelines.

Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software.
• Hardware/software troubleshooting and resolution.
• Perform IMAC services and support mobile devices.
• VIP support and manage AV, conferencing, and technologies.
• L1 network troubleshooting for LAN connectivity.
• Support Backend team for network/server/application issues.
• Coordinate with vendor support to resolve issues.
• Label racks and devices; server mounting/movement.
• Office 365 support; inventory maintenance; procurement assistance.
• Adhere to SLA; document incidents and resolutions.
• Support meetings and after-hours as required.

Skills

Hands & Feet Support

VIP Support

L1 Network

Office 365 Support

IMAC Services

Vendor Coordination

Device Labelling

Rack & Mounting

Job description

Roles And Responsibilities

Primary Skill Required

Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Detailed Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA's)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.