IT Field Support Technician – VIP Desktop & Network Help
Infosys
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Job summary
Infosys in Mexico City is seeking an IT Helpdesk Support specialist to manage desktop computers, peripherals, and software within established standards. You will perform IMAC-like tasks and support mobile devices and non-PC equipment such as scanners and printers.
You will provide VIP support with tailored, high-touch service, handle L1 network troubleshooting for LAN connectivity, and coordinate with vendors to resolve issues while maintaining SLA compliance.
Qualifications
- Installing, configuring, and maintaining desktop computers, peripherals, and software within established standards and guidelines.
- Hardware/software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile devices and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- L1 level network troubleshooting and resolution for LAN Connectivity
- Knowledge of Office 365 support
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLA's)
Responsibilities
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware/software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- L1 level network troubleshooting and resolution for LAN Connectivity
- Hands & feet support to Backend team for Network/Server/application issue
- Working with vendor support contacts to resolve technical issues
- Labelling Racks & devices
- Server mounting/movement
- Network & Sharing printer installation
- Knowledge of Office 365 support
- Coverage/compliance software installation and troubleshooting
- Good communication skill
- Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLA's)
- Support recurring meetings, events, and after-hours activities as required
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Skills
Job description
Infosys in Mexico City is seeking an IT Helpdesk Support specialist to manage desktop computers, peripherals, and software within established standards. You will perform IMAC-like tasks and support mobile devices and non-PC equipment such as scanners and printers.
You will provide VIP support with tailored, high-touch service, handle L1 network troubleshooting for LAN connectivity, and coordinate with vendors to resolve issues while maintaining SLA compliance.
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