Experto en Atención al Cliente y Ventas Remoto

Placements24; Puebla de Zaragoza; Hybrid; MXN 83,000 - 124,000; Full time

Benefits offered by this job

Work from home

Performance-based bonuses

Thorough training programs

Advancement opportunities

Remote team culture

Health and wellness programs

Job summary

WhatJobs Direct is seeking a dedicated Specialista in Customer Service and Remote Sales to join a dynamic, fully remote team based in Puebla, MX. You will handle inquiries, resolve issues, and identify opportunities to enhance the customer experience while driving sales.

The role emphasizes strong communication, problem-solving, and a customer-centric approach. You will work remotely from a home office, partnering with departments to ensure satisfaction, and contribute to revenue growth through

Qualifications

• Experience in customer service and/or sales, preferably in retail or call center settings.
• Excellent verbal and written communication in Spanish.
• Strong listening and problem-solving abilities.
• Proficient with computers and common software applications.
• Ability to multitask and manage time in a fast-paced remote setting.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints to ensure satisfaction.
• Educate customers on product features, benefits, and promotions.
• Identify opportunities to upsell or cross-sell during interactions.
• Process orders, returns, and exchanges accurately.
• Maintain detailed records of interactions and transactions.
• Collaborate with other departments to ensure a seamless experience.
• Provide feedback to management on customer needs and trends.
• Contribute to development of customer service and sales best practices.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Remote work setup

Tech proficiency

Education

High school diploma

Some college coursework

Job description

WhatJobs Direct is seeking a dedicated Specialista in Customer Service and Remote Sales to join a dynamic, fully remote team based in Puebla, MX. You will handle inquiries, resolve issues, and identify opportunities to enhance the customer experience while driving sales.

The role emphasizes strong communication, problem-solving, and a customer-centric approach. You will work remotely from a home office, partnering with departments to ensure satisfaction, and contribute to revenue growth through