Especialista de Soporte al Cliente Avanzado (Híbrido)

Placements24; Acapulco; Hybrid; MXN 201,000 - 312,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Professional development

Hybrid work model

Job summary

WhatJobs Direct is seeking a highly skilled Representante de Soporte al Cliente in Acapulco, Guerrero. The role focuses on handling complex inquiries, troubleshooting technical issues, and delivering expert customer service to ensure satisfaction and loyalty.

The ideal candidate brings 3+ years in advanced support, fluent Spanish, and strong CRM proficiency. This position offers a hybrid work setup in Acapulco with competitive benefits and professional growth opportunities.

Qualifications

• Minimum 3 years of advanced technical or customer support experience.
• Excellent verbal and written communication skills in Spanish.
• Proficient with CRM software and ticketing systems.
• Ability to work in a team and independently.

Responsibilities

• Handle advanced customer support inquiries via phone, email, and chat.
• Diagnose and resolve complex technical issues with timely solutions.
• Document interactions and resolutions in the CRM with accuracy.
• Escalate unresolved issues to senior teams with detailed reports.
• Collaborate with internal teams on product issues and improvements.
• Mentor junior representatives when needed.

Skills

Customer support

Troubleshooting

Spanish proficiency

Communication skills

Education

Associate degree

Bachelor's degree

Tools

CRM software

Job description

WhatJobs Direct is seeking a highly skilled Representante de Soporte al Cliente in Acapulco, Guerrero. The role focuses on handling complex inquiries, troubleshooting technical issues, and delivering expert customer service to ensure satisfaction and loyalty.

The ideal candidate brings 3+ years in advanced support, fluent Spanish, and strong CRM proficiency. This position offers a hybrid work setup in Acapulco with competitive benefits and professional growth opportunities.