Expansion AE - AI-Powered SMB Growth (Remote)

Nextiva; Región Centro; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Nextiva is expanding its team to grow existing customer relationships with an AI-powered customer experience platform. The role emphasizes discovering business challenges, delivering tailored solutions, and driving measurable outcomes through proactive outreach and compelling demonstrations.

As an Expansion Account Executive, you will own the sales cycle, build a strong pipeline, and collaborate with customers to maximize value while embracing AI-driven tools and strategies in a fast-paced

Qualifications

• 2+ years of sales or customer-facing experience in a fast-paced environment.
• Strong English communication (spoken & written).
• Comfortable with outbound engagement and proactive customer communication.
• Willingness to learn about AI and technology."
• Bachelor's degree preferred in business or related field.

Responsibilities

• Drive expansion revenue by closing upsell and cross-sell opportunities within an existing SMB customer base.
• Proactive outreach via calls, email, SMS, and other channels to uncover new opportunities.
• Lead with discovery to understand business challenges, then align solutions to needs.
• Deliver value-focused demos showing how solutions solve business problems and drive outcomes.
• Own the sales cycle: manage pipeline, forecasting, and follow-up with discipline using Salesforce.
• Operate with accountability: take ownership of performance, activity, and results.
• Continuously improve product knowledge and AI trends to better serve customers.
• Position AI-powered solutions and articulate the value of Nextiva’s platform.

Skills

Sales experience

Goal attainment

English fluency

Outbound outreach

Organizational skills

Coachability

Self-motivation

AI interest

Education

Bachelor's degree in business

Tools

Salesforce

CRM platforms

Job description

Nextiva is expanding its team to grow existing customer relationships with an AI-powered customer experience platform. The role emphasizes discovering business challenges, delivering tailored solutions, and driving measurable outcomes through proactive outreach and compelling demonstrations.

As an Expansion Account Executive, you will own the sales cycle, build a strong pipeline, and collaborate with customers to maximize value while embracing AI-driven tools and strategies in a fast-paced