Agente de Servicio al Cliente En Línea (Remoto)

Placements24; San Luis Potosí; Híbrido; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Health insurance

Training materials

Paid time off

Descripción de la vacante

Placements24 is seeking an empathetic Online Customer Service Agent to join a fully remote team serving San Luis Potosí, San Luis Potosí region and beyond. You will handle inquiries via chat, email, and social media, troubleshoot issues, and ensure a smooth customer experience.

The ideal candidate has experience in online customer service, excellent Spanish communication, and the ability to multi-task with CRM tools.

Formación

• Prior experience in customer service, preferably online.
• Excellent Spanish written and spoken communication.
• Strong problem-solving and customer-centric approach.
• Proficiency with digital communication platforms and CRM software.
• Ability to manage multiple tasks and prioritize effectively.
• High school diploma or equivalent required; college degree is a plus.
• Empathy and patience when interacting with customers.
• Must have reliable internet and a home office for fully remote work.
• Residing in San Luis Potosí, San Luis Potosí is beneficial but not mandatory.

Responsabilidades

• Respond promptly and professionally to customer inquiries via chat, email, and social media.
• Troubleshoot and resolve customer issues with clear solutions.
• Document all customer interactions, feedback, and resolutions.
• Identify trends and provide feedback to improve products and services.
• Assist customers with account inquiries, product information, and general support.
• Maintain high customer satisfaction through effective communication and problem-solving.
• Collaborate with team members to ensure consistent service delivery.
• Stay updated on company policies, product updates, and support best practices.

Conocimientos

Customer service

Empathy

Spanish language

Communication

Multitasking

Educación

High school diploma

Herramientas

CRM software

Chat platforms

Descripción del empleo

About the Role Our client is looking for an empathetic and efficient **Online Customer Service Agent** to join their fully remote team, serving the **San Luis Potosí, San Luis Potosí** region and beyond. This role is critical in ensuring our customers receive timely and effective support through digital channels. You will be responsible for managing inquiries via chat, email, and social media, resolving issues, and enhancing the overall customer experience. This position offers the significant advantage of being **fully remote**, allowing you to work from anywhere with a stable internet connection. We seek motivated individuals who possess excellent communication skills, a passion for helping others, and the ability to adapt to a dynamic online environment. Your commitment to providing outstanding service will be key to building customer loyalty and contributing to our client's success. This is an excellent opportunity to grow your career in a company that values flexibility and fosters a positive remote work culture. Become an integral part of a team dedicated to exceeding customer expectations.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, and social media.
• Troubleshoot and resolve customer issues, providing clear and concise solutions.
• Document all customer interactions, feedback, and resolutions accurately.
• Identify trends in customer issues and provide feedback to improve products and services.
• Assist customers with account inquiries, product information, and general support.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Collaborate with other team members to ensure consistent service delivery.
• Stay updated on company policies, product updates, and support best practices.

Requirements

• Prior experience in customer service, preferably in an online or digital environment.
• Excellent Spanish language skills, both written and verbal.
• Strong problem-solving aptitude and customer-centric approach.
• Proficiency with digital communication platforms and CRM software.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• High school diploma or equivalent required; college degree is a plus.
• Demonstrated empathy and patience when interacting with customers.
• Must have a reliable internet connection and a suitable home office setup for **fully remote** work.
• Residing in **San Luis Potosí, San Luis Potosí** is beneficial but not mandatory for remote candidates.

Benefits

• Annual salary of ** **.
• A **fully remote** position offering maximum flexibility.
• Comprehensive health insurance package.
• Opportunities for professional development and advancement.
• Supportive and inclusive remote work environment.
• Paid time off and holidays.
• Access to company-provided training materials.