Embajador de Marca Remoto y Atención al Cliente

Placements24; Acapulco; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Job summary

WhatJobs Direct is looking for a Brand Ambassador and Customer Care Specialist to engage with customers remotely from Acapulco, Guerrero. You will represent the brand, resolve inquiries, and foster positive experiences across phone, email, and social channels.

The role emphasizes empathy, strong communication, and a customer-centric approach, with the goal of building loyalty and a positive brand image from your home office.

Qualifications

• High school diploma required; degree in Communications or Marketing is a plus.
• Proven experience in customer service, community management, or similar role.
• Excellent verbal and written communication, empathetic, and brand ambassador.
• Familiarity with CRM and social media tools, remote work discipline.

Responsibilities

• Serve as the primary point of contact for customers, providing exceptional support via phone, email, and social media.
• Proactively engage with customers to build relationships and foster brand loyalty.
• Address customer inquiries, concerns, and feedback with empathy and efficiency.
• Troubleshoot and resolve issues, ensuring a satisfactory resolution for the customer.
• Educate customers about products and services, highlighting key benefits.
• Gather customer feedback and insights to inform product and service improvements.
• Represent the brand's voice and values in all customer interactions.
• Collaborate with marketing and product teams to align customer communication strategies.
• Contribute to creating a positive and engaging online community.
• Identify opportunities to upsell or cross-sell relevant products/services when appropriate.

Skills

Excellent communication

Empathy

Customer-centric mindset

Strong written and verbal skills

Time management

Education

High school diploma

Degree in Communications/Marketing (optional)

Tools

CRM software

Social media management tools

Job description

WhatJobs Direct is looking for a Brand Ambassador and Customer Care Specialist to engage with customers remotely from Acapulco, Guerrero. You will represent the brand, resolve inquiries, and foster positive experiences across phone, email, and social channels.

The role emphasizes empathy, strong communication, and a customer-centric approach, with the goal of building loyalty and a positive brand image from your home office.