Representante de Servicio al Cliente y Ventas Telefónicas

Placements24; Acapulco; Ibrido; MXN 180.000 - 260.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

Comprehensive training

Descrizione del lavoro

Placements24 in Acapulco, Guerrero seeks a Representante de Servicio al Cliente y Ventas Telefónicas to provide exceptional customer support and drive sales opportunities over the phone. You will handle inquiries, resolve issues, and maintain accurate CRM records, contributing to both customer satisfaction and growth.

The ideal candidate communicates effectively in Spanish, remains composed in challenging situations, and is motivated by targets and teamwork within a vibrant coastal city.

Competenze

• Experience in customer service or telemarketing/telesales.
• Excellent verbal communication and active listening skills in Spanish.
• Ability to stay calm and professional in challenging customer situations.
• Strong problem-solving skills and attention to detail.
• Proficiency with CRM software and other relevant tools.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Aptitude for sales and meeting targets.
• High school diploma or equivalent; further education is a plus.
• Availability to work flexible shifts, including some weekends, in Acapulco.

Mansioni

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products, services, and company policies.
• Troubleshoot and resolve customer issues and complaints effectively.
• Identify opportunities to upsell or cross-sell products and services during customer interactions.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed and accurate customer records in the CRM system.
• Achieve and exceed individual and team sales and customer service targets.
• Collaborate with other departments to ensure customer needs are met.
• Provide feedback to management on customer concerns and potential service improvements.
• Contribute to a positive and collaborative team environment in Acapulco, Guerrero.

Conoscenze

Customer service

Telemarketing

Active listening

Communication

Problem solving

Attention to detail

Teamwork

Sales aptitude

Formazione

High school diploma or equivalent

Strumenti

CRM software

Other relevant tools

Descrizione del lavoro

About the Role

Our client, a dynamic company seeking to expand its customer reach, is looking for a dedicated Representante de Servicio al Cliente y Ventas Telefónicas to join their team in Acapulco, Guerrero . This role is essential for providing exceptional customer support, handling inquiries, and proactively identifying sales opportunities over the phone. The ideal candidate is an excellent communicator, patient, and driven to achieve customer satisfaction and sales targets. You will be instrumental in building positive customer relationships and contributing to the company's growth. Join a supportive team in the beautiful coastal city of Acapulco and embark on a rewarding career path.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products, services, and company policies.
• Troubleshoot and resolve customer issues and complaints effectively.
• Identify opportunities to upsell or cross-sell products and services during customer interactions.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed and accurate customer records in the CRM system.
• Achieve and exceed individual and team sales and customer service performance targets.
• Collaborate with other departments to ensure customer needs are met.
• Provide feedback to management on customer concerns and potential service improvements.
• Contribute to a positive and collaborative team environment in Acapulco, Guerrero .

Requirements

• Previous experience in customer service or telemarketing/telesales.
• Excellent verbal communication and active listening skills in Spanish.
• Ability to remain calm and professional in challenging customer situations.
• Strong problem-solving skills and attention to detail.
• Proficiency in using CRM software and other relevant tools.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Aptitude for sales and a desire to meet targets.
• High school diploma or equivalent required; further education or training is a plus.
• Availability to work flexible shifts, including some weekends, as required for coverage in Acapulco, Guerrero .
• Basic computer literacy and ability to navigate multiple software applications.

Benefits

• Our client offers a competitive salary, performance-based bonuses, and benefits including health insurance and paid time off.
• We provide comprehensive training and opportunities for career advancement within the company.
• Join a growing organization that values its employees and offers a dynamic work environment.
• Be part of a team dedicated to providing outstanding service in Acapulco, Guerrero .