Embajador de Marca y Atención al Cliente Remoto

Placements24; Acapulco; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Job summary

WhatJobs Direct is looking for a Brand Ambassador and Customer Care Specialist to engage with customers remotely from Acapulco, Guerrero. You will represent the brand, resolve inquiries, and foster positive experiences across phone, email, and social channels.

The role emphasizes empathy, strong communication, and a customer-centric approach, with the goal of building loyalty and a positive brand image from your home office.

Qualifications

• High school diploma required; degree in Communications or Marketing is a plus.
• Proven experience in customer service, community management, or similar role.
• Excellent verbal and written communication, empathetic, and brand ambassador.
• Familiarity with CRM and social media tools, remote work discipline.

Responsibilities

• Serve as the primary point of contact for customers, providing exceptional support via phone, email, and social media.
• Proactively engage with customers to build relationships and foster brand loyalty.
• Address customer inquiries, concerns, and feedback with empathy and efficiency.
• Troubleshoot and resolve issues, ensuring a satisfactory resolution for the customer.
• Educate customers about products and services, highlighting key benefits.
• Gather customer feedback and insights to inform product and service improvements.
• Represent the brand's voice and values in all customer interactions.
• Collaborate with marketing and product teams to align customer communication strategies.
• Contribute to creating a positive and engaging online community.
• Identify opportunities to upsell or cross-sell relevant products/services when appropriate.

Skills

Excellent communication

Empathy

Customer-centric mindset

Strong written and verbal skills

Time management

Education

High school diploma

Degree in Communications/Marketing (optional)

Tools

CRM software

Social media management tools

Job description

About the Role

Our client, WhatJobs Direct, is thrilled to announce an opening for a Brand Ambassador and Customer Care Specialist, a fully remote position catering to the vibrant community in Acapulco, Guerrero . This unique role is perfect for passionate individuals who excel at connecting with customers and embodying a brand's values. You will be the voice of the company, engaging with customers, resolving inquiries with enthusiasm, and ensuring every interaction reflects positively on our client. The ideal candidate is an excellent communicator, empathetic, and deeply committed to customer satisfaction. This remote-first opportunity allows you to contribute significantly from the comfort of your home, fostering brand loyalty and driving positive customer experiences. You will play a critical part in shaping perceptions and building lasting relationships.

Key Responsibilities

Serve as the primary point of contact for customers, providing exceptional support via phone, email, and social media. Proactively engage with customers to build relationships and foster brand loyalty. Address customer inquiries, concerns, and feedback with empathy and efficiency. Troubleshoot and resolve issues, ensuring a satisfactory resolution for the customer. Educate customers about our client's products and services, highlighting key benefits. Gather customer feedback and insights to inform product and service improvements. Represent the brand's voice and values in all customer interactions. Collaborate with marketing and product teams to align customer communication strategies. Contribute to creating a positive and engaging online community. Identify opportunities to upsell or cross-sell relevant products/services when appropriate.

Requirements

Proven experience in customer service, community management, or a related role. Exceptional verbal and written communication skills. Strong interpersonal skills with the ability to build rapport and trust. A natural ability to represent a brand positively and enthusiastically. Proficiency in using CRM software and social media management tools. Excellent problem-solving skills and a customer-centric mindset. Ability to work independently and manage time effectively in a remote environment. High school diploma required; a degree in Communications, Marketing, or a related field is a plus. Familiarity with customer engagement strategies and best practices. A genuine passion for delivering outstanding customer experiences from your base in Acapulco, Guerrero .

Benefits

This is a fully remote position offering unparalleled flexibility and work-life balance. Our client provides a competitive salary, health benefits, and opportunities for professional development. You'll be part of a forward-thinking company culture that values creativity and customer focus. Access to necessary tools and resources will be provided to ensure your success in this role. This is an excellent chance to grow your career while working from anywhere.