Ejecutivo/a de Servicio al Cliente y Ventas Telefónicas - Acapulco

Placements24; Acapulco; Hybrid; MXN 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Comprehensive training

Job summary

Placements24 in Acapulco, Guerrero seeks a Representante de Servicio al Cliente y Ventas Telefónicas to provide exceptional customer support and drive sales opportunities over the phone. You will handle inquiries, resolve issues, and maintain accurate CRM records, contributing to both customer satisfaction and growth.

The ideal candidate communicates effectively in Spanish, remains composed in challenging situations, and is motivated by targets and teamwork within a vibrant coastal city.

Qualifications

• Experience in customer service or telemarketing/telesales.
• Excellent verbal communication and active listening skills in Spanish.
• Ability to stay calm and professional in challenging customer situations.
• Strong problem-solving skills and attention to detail.
• Proficiency with CRM software and other relevant tools.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Aptitude for sales and meeting targets.
• High school diploma or equivalent; further education is a plus.
• Availability to work flexible shifts, including some weekends, in Acapulco.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products, services, and company policies.
• Troubleshoot and resolve customer issues and complaints effectively.
• Identify opportunities to upsell or cross-sell products and services during customer interactions.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed and accurate customer records in the CRM system.
• Achieve and exceed individual and team sales and customer service targets.
• Collaborate with other departments to ensure customer needs are met.
• Provide feedback to management on customer concerns and potential service improvements.
• Contribute to a positive and collaborative team environment in Acapulco, Guerrero.

Skills

Customer service

Telemarketing

Active listening

Communication

Problem solving

Attention to detail

Teamwork

Sales aptitude

Education

High school diploma or equivalent

Tools

CRM software

Other relevant tools

Job description

Placements24 in Acapulco, Guerrero seeks a Representante de Servicio al Cliente y Ventas Telefónicas to provide exceptional customer support and drive sales opportunities over the phone. You will handle inquiries, resolve issues, and maintain accurate CRM records, contributing to both customer satisfaction and growth.

The ideal candidate communicates effectively in Spanish, remains composed in challenging situations, and is motivated by targets and teamwork within a vibrant coastal city.