Especialista de Servicio al Cliente Remoto Bilingüe

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Xico; A distancia; MXN 119.000 - 161.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equipment shipped

Work from home

Flexible schedule

Descripción de la vacante

Servicios Comerciales Amazon Mexico S. De R.L. De C.V. is seeking a Bilingual Customer Service Associate to work from home in Mexico (Yucatán and Puebla). Handle customer inquiries by phone and email and help expedite orders while resolving post-sales issues.

The role requires 85% English proficiency, strong communication, and the ability to work a flexible schedule, including weekends during peak periods. Equipment is shipped to your home.

Formación

• Live in Yucatán or Puebla.
• High School Diploma.
• Be at least 18 years old.
• Located in Mexico with citizenship or work permit.
• Have 85% English level or higher.
• Have High Speed Internet (10 Mbps download / 5 Mbps upload).
• Have another means of communication for emergencies.

Responsabilidades

• Provide timely, accurate customer service by phone and email.
• Assist customers in expediting orders and resolving post‑sales issues.
• Research policies and communicate effective solutions using various tools.
• Maintain a productive home workspace with reliable internet.
• Demonstrate strong communication and problem‑solving skills.

Conocimientos

Customer service

Bilingual English/Spanish

Communication skills

Empathy

Problem solving

Educación

High School Diploma

Herramientas

Windows 8/10

Microsoft Outlook

Internet Explorer

Descripción del empleo

Servicios Comerciales Amazon Mexico S. De R.L. De C.V. is seeking a Bilingual Customer Service Associate to work from home in Mexico (Yucatán and Puebla). Handle customer inquiries by phone and email and help expedite orders while resolving post-sales issues.

The role requires 85% English proficiency, strong communication, and the ability to work a flexible schedule, including weekends during peak periods. Equipment is shipped to your home.