Remote Bilingual Customer Advisor - Spanish/English

Amazon.com, Inc.; Puebla de Zaragoza; Híbrido; MXN 119.000 - 161.000; Jornada completa

Descripción de la vacante

Amazon.com, Inc. in Mexico is seeking a Bilingual Customer Service Associate to join our Virtual Contact Center. This full-time, permanent role is based from home in Yucatán or Puebla, focusing on delivering timely, accurate customer support for order expediting and post-sale issues.

As part of the MX Virtual Call Center, you will communicate with customers primarily via phone and email, using online tools to research policies and provide effective solutions in a fast-paced environment.

Formación

• Excellent customer service and communication skills.
• Bilingual (English/Spanish) preferred.

Responsabilidades

• Assist customers in expediting orders and resolving post-sales problems.
• Communicate with customers primarily through phone and email.
• Work from home in a Mexico-based location with reliable internet and a conducive work environment.

Descripción del empleo

Amazon.com, Inc. in Mexico is seeking a Bilingual Customer Service Associate to join our Virtual Contact Center. This full-time, permanent role is based from home in Yucatán or Puebla, focusing on delivering timely, accurate customer support for order expediting and post-sale issues.

As part of the MX Virtual Call Center, you will communicate with customers primarily via phone and email, using online tools to research policies and provide effective solutions in a fast-paced environment.