Asociado De Servicio Al Cliente Bilingüe Español-Inglés Remoto

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Xico; Remote; MXN 119,000 - 161,000; Full time

Benefits offered by this job

Equipment shipped

Work from home

Flexible schedule

Job summary

Servicios Comerciales Amazon Mexico S. De R.L. De C.V. is seeking a Bilingual Customer Service Associate to work from home in Mexico (Yucatán and Puebla). Handle customer inquiries by phone and email and help expedite orders while resolving post-sales issues.

The role requires 85% English proficiency, strong communication, and the ability to work a flexible schedule, including weekends during peak periods. Equipment is shipped to your home.

Qualifications

• Live in Yucatán or Puebla.
• High School Diploma.
• Be at least 18 years old.
• Located in Mexico with citizenship or work permit.
• Have 85% English level or higher.
• Have High Speed Internet (10 Mbps download / 5 Mbps upload).
• Have another means of communication for emergencies.

Responsibilities

• Provide timely, accurate customer service by phone and email.
• Assist customers in expediting orders and resolving post‑sales issues.
• Research policies and communicate effective solutions using various tools.
• Maintain a productive home workspace with reliable internet.
• Demonstrate strong communication and problem‑solving skills.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Empathy

Problem solving

Education

High School Diploma

Tools

Windows 8/10

Microsoft Outlook

Internet Explorer

Job description

MX WORK FROM HOME AT THE VIRTUAL CONTACT CENTER! Yucatán and Puebla ONLY

Job Description: Bilingual Customer Service Associate

Job Type: Full-time, permanent position

Location: Work from home in Mexico ONLY for Yucatán and Puebla

Monthly Salary: $12,569

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.

Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

• It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.
• The ideal work from home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research.
• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
• Being able to work an assigned schedule that falls within our operating hours is required and expected. Typically, shifts include one or both weekend days and schedules may change throughout the duration of your employment. There may be overtime requirements, based on business needs.
• Working hours for all staff increase substantially during our peak season (November-January). In order to support our customers, vacation requests are not granted during our peak season unless otherwise required by law. You may also be required to work on any/all major holidays.

BASIC QUALIFICATIONS

Mandatory requirements:

• Live in Yucatán or Puebla
• High School Diploma
• Be at least 18 years old
• Located at Mexico and have citizenship or legal open condition work permit.
• Have 85% English level or higher.
• Have (or be able to obtain) High Speed Internet (10 MGB download / 5MBG upload or better).
• Have (or be able to attain) another means of communication (personal landline or cell phone, for emergency purposes).

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations

Preferred Qualifications:

• Action oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills - ability to clearly understand and address customer issues appropriately
• Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 8.1 or 10, Microsoft Outlook, and Internet Explorer
• Good typing skills

Preferred Criteria:

• Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure work-like environment with no disturbance during the work hours.
• Experience working in a customer service environment for at least 6 months

Important notes:

Important notes: If you are selected, you will be shipped the required equipment to perform the job.

Please be sure to verify that the address provided is an accurate address where you can receive equipment to ensure that there are not delays. Make sure you add the apartment number (if any).