ESG Client Success & Solutions Analyst

MSCI Inc.; Monterrey; Presencial; MXN 500.000 - 800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Transparent compensation schemes

Flexible working arrangements

Global learning opportunities

Descripción de la vacante

MSCI Inc. in Monterrey seeks an experienced S&C Client Service Specialist to join the Client Coverage organization. You will respond to methodology, usage, interpretational, and technical questions on MSCI’s Sustainability and Climate products for global clients.

You’ll work with account managers to build client relationships, deliver product training, and support onboarding of new S&C clients, while maintaining high client retention and driving cross-sell opportunities in a diverse, global team.

Formación

• Undergraduate degree in finance, economics, statistics, mathematics, industrial/chemical engineering, or sustainability.
• Excellent English communication (verbal and written).
• Strong analytic, quantitative, and problem-solving skills.
• A self-starter and highly motivated, ability to work individually and within a team.
• Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.
• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
• Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.
• Teamwork, ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of function or location.
• Ability to develop value-added contributions to both internal and external clients.
• Strong commercial orientation and business vision.

Responsabilidades

• Key contributor to growth by achieving high client retention rates and increasing productivity.
• Understand S&C clients’ investment process, needs and use cases to provide premium service to assigned accounts.
• Develop an in-depth knowledge of the S&C data processing within each team of the covered clients.
• Communicate client data management process and use case within the organization.
• Contribute to the account management function by ensuring relevant S&C product and Research information is shared with clients.
• Responsible for delivering client education and product training.
• Answer detailed client inquiries about MSCI S&C products and methodology.
• Become a Trusted Advisor by applying both product and client expertise to pro-actively identify solutions/product usage that create value for the client – hence contributing directly to up-selling and cross-selling opportunities.
• Work closely with account managers and sales support teams during product implementation and on boarding of new S&C clients.

Conocimientos

English proficiency

Analytical skills

Quantitative skills

Self-motivated

Effective communication

Organizational skills

Adaptability

Teamwork

Client exposure

Commercial orientation

Educación

Undergraduate degree in finance/economics/statistics/mathematics/engineering/sustainability

Descripción del empleo

MSCI Inc. in Monterrey seeks an experienced S&C Client Service Specialist to join the Client Coverage organization. You will respond to methodology, usage, interpretational, and technical questions on MSCI’s Sustainability and Climate products for global clients.

You’ll work with account managers to build client relationships, deliver product training, and support onboarding of new S&C clients, while maintaining high client retention and driving cross-sell opportunities in a diverse, global team.