Analytics Client Service Specialist

MSCI Inc; Monterrey; Presencial; MXN 520.000 - 760.000; Jornada completa

Descripción de la vacante

MSCI Inc. is seeking an Analytics Client Service Specialist in Monterrey to join the Client Coverage organization.

You will respond to diversified client questions on MSCI methodologies and products, work with account managers to sustain client relationships, and analyze market performance for a global client base. Candidates should have strong analytic and communication skills, a solid foundation in finance topics, and the ability to collaborate across teams to deliver value to clients.

Formación

• Strong analytical, quantitative and problem-solving skills.
• Understanding of financial topics including portfolio theory and risk models.
• Deep understanding of international financial institutions and markets.
• Proactive and motivated with ability to anticipate trends.
• Ability to add value for internal and external clients.
• Excellent verbal and written communication to senior management.
• Strong organizational skills and multitasking under deadlines.
• Comfort working in a global, culturally diverse team.

Responsabilidades

• Answer detailed client inquiries about MSCI products and methodology.
• Develop client relationships through proactive follow-up on issues.
• Analyze market performance and data for clients on reactive and proactive basis.
• Maintain relationships by sharing relevant product/model information with clients.
• Provide client feedback to Coverage, Product Management, Research and Data groups.
• Keep up with current events and trends in the marketplace.

Conocimientos

Analytical skills

Quantitative skills

Finance knowledge

Global markets

Communication skills

Teamwork

Time management

Educación

Undergraduate degree in finance/economics/statistics/mathematics

MFE, MBA, Masters or CFA (highly desired)

Descripción del empleo

We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in Monterrey.

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings. Client Service Specialists work closely with account managers and consultants to develop and maintain client relationships.

• Answer detailed client inquiries about MSCI products and methodology
• Participate in developing client relationships through proactive follow up on issues raised by clients
• Analyze market performance and data for our clients on a reactive and a pro-active basis
• Maintain relationships by ensuring relevant product and model information is shared with clients
• Provide client feedback to the Coverage, Product Management, Research and Data groups
• Keep up with current events and trends in the marketplace

Specific Knowledge/Skills

• Strong analytic, quantitative, and problem-solving skills
• Demonstrated understanding of financial topics which should include some of the following: Modern Portfolio Theory, Equity and Portfolio Construction, Optimization, Cap Asset Pricing models, Multi Factor Risk Models, Market Risk, Credit Risk and VAR
• Deep understanding of international financial institutions and global financial markets
• Proactive and highly motivated, track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities
• Ability to develop value-added contributions to both internal and external clients
• Excellent communication skills, ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients
• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines
• Dynamic, track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities
• Teamwork, ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of function or location

Desired Experience

• 5-7 years’ experience in Financial Services

Desired Qualifications

• Undergraduate degree in finance, economics, statistics, mathematics, or other quantitative fields required.
• MFE, MBA, Masters Degree and/or CFA , or equivalent highly desired