Customer Care Center Lead - Growth & Operations (Queretaro)

Eaton Corporation; Santiago de Querétaro; Presencial; MXN 350.000 - 500.000; Jornada completa

Descripción de la vacante

Eaton Corporation in Querétaro, Mexico, is seeking a Customer Service Supervisor to direct daily operations at the EatonCare Service Center and collaborate with US support teams.

You will lead the Order Entry, Order Management, Call Center, and Technical Support teams, driving quality customer interactions and process improvements.

The role requires a business or engineering degree, 3+ years of people leadership, and 5+ years in customer support, with SAP or Vista and Salesforce experience.

Formación

• Bachelor’s Degree in business or engineering from an accredited institution required.
• Minimum 3 years manager of people experience.
• Minimum 5 years customer support or interaction experience.
• Experience with SAP and/or Vista.
• Experience with Microsoft Office and Salesforce.
• Strong customer service ethos with a track record of process improvement.

Responsabilidades

• Lead and provide direction to multiple divisions of the Electrical Sector
• Lead day to day activities within the EatonCare Service Center team of Order Entry Specialists, Order Management, Call Center, Analyst, Master Data and Technical Support
• Drivethe team to have quality interactions with customers and US counterparts to drive long term business growth
• Gain a deep understanding of the businesses supported so that this position becomes the escalation point for the team
• Develop effective relationship with EatonCare US support teams
• Drive productivity within the group by utilizing electronic tools to support efficient and profitable business growth
• Develop, and retain top quality who excel at providing customer value through the execution of processes, commercial savvy, and effective relationship building with customers
• Training employees and coordinating training for employees on the essential functions of the position
• Communicate with the customers as necessary and support escalations
• Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

Conocimientos

Drive for results

Decision making

Collaborative style

Change management

Business acumen

Personal development

Team player

Communication skills

Analytical thinking

Educación

Bachelor's degree in business or engineering

Herramientas

SAP

Vista

Microsoft Office

Salesforce

Descripción del empleo

Eaton Corporation in Querétaro, Mexico, is seeking a Customer Service Supervisor to direct daily operations at the EatonCare Service Center and collaborate with US support teams.

You will lead the Order Entry, Order Management, Call Center, and Technical Support teams, driving quality customer interactions and process improvements.

The role requires a business or engineering degree, 3+ years of people leadership, and 5+ years in customer support, with SAP or Vista and Salesforce experience.