Global CX Consultant — Last-Mile Problem Solver

A.P. Moller - Maersk; Ciudad de México; Presencial; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

Maersk in Mexico City is seeking a CX Representative to deliver world-class customer service via inbound and outbound calls, handling about 60 calls per day and resolving last-mile delivery issues with empathy and problem-solving skills.

The role requires attention to detail, time management, and the ability to coordinate between customers, delivery teams, stores, and warehouses for seamless operations and a positive customer experience. English level required: B1-B2.

Formación

• Minimum 2 years in a Contact Center, Forwarder, or Customs Brokerage Firm.
• Handles about 60 daily calls on average.
• Proficient with ERP systems and Excel (Pivot Tables & Formulas).
• English level required: B1-B2.

Responsabilidades

• Provide world-class service.
• Inbound/Outbound calls.
• Multichannel customer service.
• Resolve last-mile delivery problems.
• Coordinate communication between customers, delivery teams, stores and warehouses.

Conocimientos

Customer service

Multitasking

Time management

Communication

Conflict resolution

Educación

High School Diploma or Equivalent

Herramientas

ERP

Excel

Descripción del empleo

Maersk in Mexico City is seeking a CX Representative to deliver world-class customer service via inbound and outbound calls, handling about 60 calls per day and resolving last-mile delivery issues with empathy and problem-solving skills.

The role requires attention to detail, time management, and the ability to coordinate between customers, delivery teams, stores, and warehouses for seamless operations and a positive customer experience. English level required: B1-B2.