Logistics Customer Experience Specialist

Maersk; Ciudad de México; Híbrido; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Maersk in Mexico City seeks a Customer Service Agent to own the end-to-end customer experience in international transportation. You will serve as the primary contact for a key customer, coordinating with origins/destinations, brokers, and 3PLs to ensure smooth shipments and optimal service.

The role requires 2+ years in operations or customer service within logistics, strong English, and solid stakeholder management.

Formación

• Bachelor's degree in international commerce, administration, economy, engineering or related areas.
• Proficient in English at an intermediate high level (70-90%).
• Experience in logistics/transport customers or freight forwarding.

Responsabilidades

• Deliver a best-in-class customer service experience.
• Act as first point of contact for customer needs.
• Coordinate with origins/destinations and brokers for end-to-end shipments.
• Manage day-to-day order management and local activities.
• Monitor destination milestones and document management.
• Follow up on performance, data quality, escalations, and carrier issues.
• Lead root cause analysis and implement improvements.
• Handle claims and issues and ensure customer satisfaction.
• Maintain relationships with customers and 3PLs for service delivery excellence.

Conocimientos

English Proficiency

Stakeholder management

Problem solving

Communication skills

Analytical skills

Educación

Bachelor's degree

Herramientas

Microsoft Outlook

Teams

OneDrive

Descripción del empleo

Maersk in Mexico City seeks a Customer Service Agent to own the end-to-end customer experience in international transportation. You will serve as the primary contact for a key customer, coordinating with origins/destinations, brokers, and 3PLs to ensure smooth shipments and optimal service.

The role requires 2+ years in operations or customer service within logistics, strong English, and solid stakeholder management.