Entry-Level Customer Care & Payments Specialist

Global Payments; Ciudad de México; Vor Ort; MXN 150.000 - 210.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Wellness Week daily/paid time off

Zusammenfassung

Global Payments is seeking a customer service representative in Mexico City. You will respond to inquiries via phone, email, SMS, and chat, resolving routine payment and account related requests using GUI screens and client systems.

You will build knowledge of products and procedures, enter required data, and escalate issues when needed. A high school diploma is required and comfortable working under detailed instructions with standard scripts.

Qualifikationen

• Entry-level customer service role requiring ability to learn company policies and procedures.
• Ability to navigate GUI screens and use client databases.
• Respond to routine inquiries and data-entry tasks with accuracy.

Aufgaben

• Respond to customer inquiries via phone, email, SMS, and chat to resolve issues.
• Enter data into client systems and databases and follow documented procedures.
• Escalate unresolved issues to more experienced representatives or designated departments.

Kenntnisse

Customer service

Policy knowledge

Data entry

Problem solving

Communication

Ausbildung

High School Diploma or Equivalent

Tools

GUI

Client systems

Jobbeschreibung

Global Payments is seeking a customer service representative in Mexico City. You will respond to inquiries via phone, email, SMS, and chat, resolving routine payment and account related requests using GUI screens and client systems.

You will build knowledge of products and procedures, enter required data, and escalate issues when needed. A high school diploma is required and comfortable working under detailed instructions with standard scripts.