Entry-level bilingual Travel Consultant

CW Government Travel; México; Presencial; MXN 248.000 - 317.000; Jornada completa

Descripción de la vacante

Amex GBT in Mexico is seeking candidates for Associate Travel Counselor roles. You will participate in a paid training, learn corporate travel processes, and begin handling travel arrangements for business clients.

Responsibilities include ensuring policy compliance, supporting customers through the booking cycle, and collaborating with your team to deliver quality service in a fast-paced environment.

Formación

• 3+ years in hospitality, customer service or contact centers.
• Full proficiency in English (speaking, listening, reading, writing).
• Comfort with basic troubleshooting and learning new software platforms.

Responsabilidades

• Participate in our training program to learn corporate travel and Amex GBT’s processes.
• Assist and arrange travel for corporate customers in line with policy and guidelines.
• Explain products/services and support customers through the end-to-end booking process.

Conocimientos

Customer service

English fluency

Tech literacy

Herramientas

CRM software

Descripción del empleo

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What We're Looking For:

• 3+ years of experience in hospitality, customer service or contact centers
• Full proficiency in English language with exceptional listening, speaking, reading and writing
• Highly proficient in computer skills including basic trouble shooting and confident in navigating new software platforms
• Resolving customer issues quickly and raising concerns when needed
• Understanding of math applications, including percentages and taxes
• Passionate about world-class customer service (empathetic, calm, and courteous)
• Must have a quiet, secure home office space, free from noise and interruption
• Must have reliable high speed internet service at your address

What You'll Do:

• Participate in our training newly designed travel curriculum, where you'll learn everything you need to know about corporate travel and our industry
• Learn about our products and services GBT provides, including our end-to-end booking process
• Experience our hands-on practice environment
• Advise and arrange travel for corporate business customers
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach and provide constructive feedback to improve service levels
• At the end of the paid training program, we'll help you transition to your full-time role as an Associate Travel Counselor

Our Traveler Care unit is a 24/7 operation, so we're looking for people who are excited about working some non-traditional hours. Must be flexible and prepared to work holidays, evenings, overnights and weekends.

Location

Mexico

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement?