Enterprise Technical Account Manager — Strategy & Support

Amazon Web Services Mexico S. De R.L. De C.V.

Xico

On-site

MXN 900,000 - 1,400,000

Full time

6 days ago

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Job summary

Amazon Web Services Mexico S. de R.L. de C.V.

is seeking a Technical Account Manager to serve as the principal technical advisor to Enterprise customers, guiding them through AWS services and best practices. You will own strategic reviews, lead technical discussions with senior leaders, coordinate with global engineering teams, and help customers optimize performance, reliability and cost while traveling up to 25% as needed.

Qualifications

5+ years of technical engineering experience.
Experience with operational parameters and troubleshooting in two or more domains (compute, storage, networking, CDN, databases, DevOps, big data/analytics, security, or applications development).
English-language communication skills, both written and verbal.
Bachelor’s degree in computer science, engineering, mathematics or equivalent, or 5+ years of technical work experience.

Responsibilities

Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
Complete analysis and present periodic reviews of operational performance to customer.
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
Foster trusting relationships with customers, understanding their business needs and technical challenges.
Lead technical discussions with senior leadership regarding incidents, trade-offs proactive scope and risk management.
Work directly with AWS global engineering and service teams to resolve customer issue.
The role may require ability to travel 10-25% as needed.