Enterprise Technical Account Manager — Cloud Support & Strategy

Amazon Inc.; Ciudad de México; On-site; MXN 1,000,000 - 1,500,000; Full time

Job summary

Amazon Web Services (AWS) seeks a Technical Account Manager for Enterprise Support LATAM to act as a principal technical advisor for our enterprise customers in the region.

You will guide strategy, advocate for customers, coordinate with global engineering, and help ensure operational health while driving cost efficiency. This role requires strong English communication and a background in distributed systems, with travel up to 25%.

Qualifications

• 5+ years of technical engineering experience in distributed systems.
• Experience with operational parameters and troubleshooting in compute/storage/networking or related areas.
• Strong English-language communication skills, written and verbal.

Responsibilities

• Provide expert technical guidance to Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance.
• Provide detailed reviews of service disruptions and proactive planning.
• Ensure AWS environments stay operationally healthy while reducing cost and complexity.
• Foster trusting relationships with customers, understanding their business needs and technical challenges.
• Lead technical discussions with senior leadership on incidents and trade-offs.
• Coordinate with AWS global engineering and service teams to resolve issues.
• Willingness to travel 10-25% as needed.

Skills

Technical engineering

English communication

Troubleshooting distributed systems

Education

Bachelor's degree in computer science or engineering

Tools

AWS

Cloud platforms

Job description

Amazon Web Services (AWS) seeks a Technical Account Manager for Enterprise Support LATAM to act as a principal technical advisor for our enterprise customers in the region.

You will guide strategy, advocate for customers, coordinate with global engineering, and help ensure operational health while driving cost efficiency. This role requires strong English communication and a background in distributed systems, with travel up to 25%.