Enterprise FDE: AI, Voice & API Integrations

Telnyx; Ciudad de México; Híbrido; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Telnyx is building a local Enterprise Sales Pod in Mexico City with one AE and one Forward Deployed Engineer, aimed at growing Telnyx enterprise business in the market. You’ll embed with enterprise customers to architect and ship production systems on Telnyx’s global network, including voice, messaging, AI, and wireless.

You'll own the technical side from discovery to production go-live, collaborating with a dedicated Enterprise AE to close deals and expand accounts.

Formación

• CS degree or equivalent experience.
• 3+ years building and shipping production software — you've written code that real users depended on, you've been on-call for it, and you've debugged it when things broke.
• Proficiency in multiple languages: Python, Node.js/TypeScript, Go — you're more dangerous in some than others.
• Practical understanding of what breaks in front of a model in production: provider rate limits and quotas, timeout and retry behavior, streaming, token accounting and cost attribution, and the failure modes that only show up under concurrency.
• Comfortable deploying containerized services on Kubernetes, with secrets management, config, and upgrades as part of the deployment story.
• Excellent written and verbal communication in English and Spanish.
• Based in Mexico City, or willing to relocate — this is a hybrid role with travel across Mexico and the broader LATAM region.
• Legally authorized to work in Mexico, or eligible for sponsorship

Responsabilidades

• Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand
• Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC
• Run open-weight LLMs in customer environments — consume GLM, Kimi, DeepSeek, Qwen, and MiniMax through Telnyx Inference or deploy self-hosted stacks behind your own serving engine when air-gapped or sovereign-cloud requirements demand it
• Deploy and operate LiteLLM as the model gateway in customer environments: a unified OpenAI-compatible interface across self-hosted open-weight models and hosted providers, with routing, load balancing, retries and fallbacks, rate limits, and per-team virtual keys
• Instrument and govern LLM usage through the gateway — cost tracking and budgets, caching, logging and observability, and guardrails
• Wire production observability for everything you ship — metrics, logs, traces, dashboards, and alerting
• Design model routing strategies for real-time voice workloads, balancing latency, cost, and quality
• Make the build-vs-buy case between self-hosted open-weight models and hosted frontier APIs, and keep the customer's application code portable across both
• Adapt models to customer domains: prompt and RAG pipelines and evaluation harnesses for Spanish and English language use cases and Mexico/LATAM-specific regulatory environments
• Lead POCs, pilots, and production launches from whiteboard to go-live
• Own customer outcomes — stay engaged until the solution is live and stable
• Collaborate with Product and Engineering to shape the roadmap based on field insights from Mexico and LATAM
• Create clear technical documentation, runbooks, and maintainable solutions for handoff
• Troubleshoot and resolve complex integration issues

Conocimientos

English & Spanish

Customer-facing

Based in Mexico City

Self-sufficient

Educación

CS degree or equivalent

3+ years production software experience

Herramientas

Python

Node.js/TypeScript

Go

Descripción del empleo

Telnyx is building a local Enterprise Sales Pod in Mexico City with one AE and one Forward Deployed Engineer, aimed at growing Telnyx enterprise business in the market. You’ll embed with enterprise customers to architect and ship production systems on Telnyx’s global network, including voice, messaging, AI, and wireless.

You'll own the technical side from discovery to production go-live, collaborating with a dedicated Enterprise AE to close deals and expand accounts.