Encargado De Soporte De Sistemas Jr

S Mart; Chihuahua; On-site; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid training

Opportunities for advancement

Job summary

WhatJobs Direct is seeking a skilled Technical Support Representative to join the team in Torreón, Coahuila. You will be the frontline for technical assistance, diagnosing hardware, software, and network issues, and guiding customers through step-by-step solutions.

Candidates should have proven tech support experience, strong troubleshooting, and clear communication. This on-site role offers paid training, opportunities for advancement, and a supportive team focused on customer satisfaction.

Qualifications

• Proven experience in technical support or help desk.
• Strong knowledge of computer hardware, operating systems, and common software applications.
• Excellent troubleshooting and clear communication.
• On-site availability in Torreón, Coahuila.

Responsibilities

• Respond to customer technical inquiries via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through step-by-step solutions to resolve technical problems.
• Document interactions and resolutions in the ticketing system.
• Escalate complex issues to higher-level support engineers.
• Provide timely updates to customers on the status of their support requests.
• Contribute to the knowledge base by creating and updating technical documentation and FAQs.
• Stay current with product updates and technologies relevant to the support role.

Skills

Technical support

Troubleshooting

Communication skills

CRM systems

Education

High school diploma or equivalent

CompTIA A+ certification (preferred)

Tools

CRM systems

Ticketing systems

Job description

Our client, WhatJobs Direct, is looking for a skilled and customer-focused Technical Support Representative to join their team in Torreón, Coahuila . This role is essential for providing technical assistance and resolving issues for customers using our client's products or services. The ideal candidate possesses strong technical aptitude, excellent troubleshooting skills, and the ability to explain complex technical concepts in a clear and understandable manner. You will be the frontline for technical support, ensuring a high level of customer satisfaction and minimizing downtime for clients. This is an excellent opportunity for individuals with a passion for technology and problem-solving to build a rewarding career in Torreón . We seek candidates who are patient, methodical, and dedicated to finding effective solutions for our customers. Your expertise will be crucial in maintaining the reliability and usability of our client's offerings.

About the Role

Our client, WhatJobs Direct, is looking for a skilled and customer-focused Technical Support Representative to join their team in Torreón, Coahuila . This role is essential for providing technical assistance and resolving issues for customers using our client's products or services. The ideal candidate possesses strong technical aptitude, excellent troubleshooting skills, and the ability to explain complex technical concepts in a clear and understandable manner. You will be the frontline for technical support, ensuring a high level of customer satisfaction and minimizing downtime for clients. This is an excellent opportunity for individuals with a passion for technology and problem-solving to build a rewarding career in Torreón . We seek candidates who are patient, methodical, and dedicated to finding effective solutions for our customers. Your expertise will be crucial in maintaining the reliability and usability of our client's offerings.

Key Responsibilities

• Respond to customer technical inquiries via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through step-by-step solutions to resolve technical problems.
• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex technical issues to higher-level support engineers or relevant departments.
• Provide timely updates to customers on the status of their support requests.
• Contribute to the knowledge base by creating and updating technical documentation and FAQs.
• Stay current with product updates and new technologies relevant to the support role.

Requirements

• Proven experience in a technical support or help desk role.
• Strong understanding of computer hardware, operating systems, and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication skills, with the ability to explain technical information clearly.
• Experience with CRM or ticketing systems is preferred.
• High school diploma or equivalent; technical certifications (e.g., CompTIA A+) are a plus.
• Ability to work collaboratively in a team environment and adhere to established procedures.
• Must be available to work on-site in Torreón, Coahuila .

Benefits

Our client offers a competitive salary, comprehensive health benefits, paid training, and opportunities for advancement within the technical support field. Employees will enjoy a supportive team environment and the chance to work with innovative technologies in Torreón . We are committed to professional development and providing a rewarding career path.

About the Role Estamos en búsqueda de un Especialista en Soporte Técnico proactivo y con excelentes habilidades de comunicación para unirse a nuestro equipo en Torreón . Este rol es vital para garantizar la satisfacción del cliente a través de la resolución eficiente y efectiva de problemas técnicos. Serás la primera línea de contacto para nuestros usuarios, brindando asistencia y soporte a través de teléfono, correo electrónico y chat. Buscamos a una persona con gran capacidad de diagnóstico, resolución de incidencias y un fuerte enfoque en el servicio al cliente. Si te apasiona la tecnología, disfrutas ayudando a los demás y buscas una oportunidad de crecimiento en un entorno dinámico en Torreón , esta posición es ideal para ti. El rol requiere presencia física en nuestras oficinas para una coordinación óptima del equipo y el manejo de incidencias que puedan requerir atención presencial.
Key Responsibilities

• Proporcionar soporte técnico de primer nivel a usuarios finales.
• Diagnosticar y resolver problemas de hardware, software y red.
• Instalar, configurar y mantener equipos y software.
• Registrar y documentar todas las interacciones con los usuarios y las soluciones proporcionadas.
• Escalar problemas complejos a los equipos de soporte de nivel superior cuando sea necesario.
• Ofrecer recomendaciones y guías a los usuarios para el uso óptimo de la tecnología.
• Participar en la creación y actualización de bases de conocimiento y FAQs.
• Realizar seguimiento a los tickets para asegurar su resolución oportuna.
• Contribuir a la mejora continua de los procesos de soporte técnico.
• Mantenerse al día con las nuevas tecnologías y productos de