Especialista de Soporte Técnico Junior

S Mart

Chihuahua

On-site

MXN 201,000 - 290,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Health benefits

Paid training

Opportunities for advancement

Job summary

WhatJobs Direct is seeking a skilled Technical Support Representative to join the team in Torreón, Coahuila. You will be the frontline for technical assistance, diagnosing hardware, software, and network issues, and guiding customers through step-by-step solutions.

Candidates should have proven tech support experience, strong troubleshooting, and clear communication. This on-site role offers paid training, opportunities for advancement, and a supportive team focused on customer satisfaction.

Qualifications

Proven experience in technical support or help desk.
Strong knowledge of computer hardware, operating systems, and common software applications.
Excellent troubleshooting and clear communication.
On-site availability in Torreón, Coahuila.

Responsibilities

Respond to customer technical inquiries via phone, email, and chat.
Diagnose and troubleshoot hardware, software, and network issues.
Guide customers through step-by-step solutions to resolve technical problems.
Document interactions and resolutions in the ticketing system.
Escalate complex issues to higher-level support engineers.
Provide timely updates to customers on the status of their support requests.
Contribute to the knowledge base by creating and updating technical documentation and FAQs.
Stay current with product updates and technologies relevant to the support role.