Encargado de Piso de Ventas (Retail)*

Placements24; Torreón; Híbrido; MXN 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus potential

Employee discounts

Career progression

Dynamic work environment

Training programs

Resumo da oferta

Placements24 is seeking a Sales Floor Supervisor for a hybrid role in Torreón, Coahuila. You will oversee daily sales floor activities, lead a team of sales associates, and ensure exceptional customer service while maintaining visual merchandising standards.

The ideal candidate will have supervisory experience in retail, strong communication, and the ability to motivate staff to meet store targets. Flexible schedule, POS proficiency, and local commuting to Torreón are required.

Qualificações

• Experience leading retail teams and supervising sales floor staff.
• Strong understanding of sales floor operations and customer service principles.
• Excellent communication and interpersonal skills.
• Ability to motivate and manage a team to hit store targets.
• Eye for visual merchandising and store presentation.
• Proficiency with POS systems and basic computer software.
• Flexible schedule including weekends/holidays.
• Located in or willing to commute to Torreón, Coahuila.

Responsabilidades

• Supervise and coordinate the daily activities of sales associates on the retail floor.
• Ensure excellent customer service is provided at all times, addressing customer inquiries and concerns promptly.
• Monitor sales performance and implement strategies to achieve store targets.
• Oversee visual merchandising, ensuring products are displayed attractively and according to company guidelines.
• Manage inventory on the sales floor, including restocking and maintaining organization.
• Assist with training and onboarding new sales associates, providing guidance and support.
• Enforce company policies and procedures, ensuring a safe and efficient work environment.
• Act as a point of contact for customer issues and assist in resolving them effectively.
• Open and close the store as required, managing cash handling procedures.
• Collaborate with the Store Manager on operational improvements and team development.

Conhecimentos

Leadership

Sales floor ops

Customer service

Communication

Visual merchandising

Team motivation

Formação académica

High school diploma

Ferramentas

POS systems

Descrição da oferta de emprego

About the Role

Our client, a dynamic and popular retail establishment, is looking for an energetic and responsible Sales Floor Supervisor to oversee daily operations and lead a team of sales associates at their location in Torreón, Coahuila . This hybrid role requires a balance of on-site presence to manage floor activities and strategic planning, offering flexibility. You will be crucial in ensuring an exceptional customer experience, maintaining visual merchandising standards, and driving sales performance. The ideal candidate is a natural leader with strong organizational skills, a passion for retail, and a proven ability to motivate a team. This is an excellent opportunity to advance your retail career in a supportive environment where your leadership is valued. Join a company that prides itself on quality products and outstanding customer service.

Key Responsibilities

• Supervise and coordinate the daily activities of sales associates on the retail floor.


• Ensure excellent customer service is provided at all times, addressing customer inquiries and concerns promptly.


• Monitor sales performance and implement strategies to achieve store targets.


• Oversee visual merchandising, ensuring products are displayed attractively and according to company guidelines.


• Manage inventory on the sales floor, including restocking and maintaining organization.


• Assist with training and onboarding new sales associates, providing guidance and support.


• Enforce company policies and procedures, ensuring a safe and efficient work environment.


• Act as a point of contact for customer issues and assist in resolving them effectively.


• Open and close the store as required, managing cash handling procedures.


• Collaborate with the Store Manager on operational improvements and team development.

Requirements

• Previous experience in a supervisory or leadership role within the retail sector.


• Strong understanding of sales floor operations and customer service principles.


• Excellent communication and interpersonal skills.


• Proven ability to lead, motivate, and manage a team of retail staff.


• A keen eye for visual merchandising and store presentation.


• Ability to work a flexible schedule, including weekends and holidays, as per business needs.


• Proficiency with POS systems and basic computer software.


• High school diploma or equivalent; higher education is a plus.


• Energetic, proactive, and possess a positive attitude towards work and colleagues.


• Located in or able to commute to Torreón, Coahuila .

Benefits

• Competitive salary with potential for bonuses based on performance.


• Employee discounts on merchandise.


• Opportunities for career progression within the retail management track.


• A dynamic and engaging work environment.


• Regular team meetings and performance feedback.


• Comprehensive training programs.


• Benefit package in compliance with Mexican labor laws.