Representante de Ventas y Atención al Cliente en Tienda

Placements24; Monterrey; Sur place; MXN 83 000 - 124 000; Plein temps

Avantages offerts par ce poste

Competitive hourly wage

Employee discounts

Paid training

Career advancement opportunities

Résumé du poste

Placements24 in Monterrey seeks a Sales and Customer Service Representative for a busy store environment. You will greet customers, help them find products, and process transactions efficiently at the POS.

Responsibilities include staying updated on promotions, maintaining store presentation, assisting with inventory, handling returns, and supporting merchandising. The role offers growth opportunities and a friendly team atmosphere.

Qualifications

• Retail or customer service experience preferred.
• Basic math skills for handling transactions.
• Willingness to learn about products and sales techniques.
• Flexible to work evenings and weekends.

Responsabilités

• Greet customers and assist with product selection.
• Process sales using POS system.
• Maintain knowledge of promotions and policies.
• Assist with inventory and stocking.
• Keep store clean and visually appealing.
• Handle returns and exchanges professionally.
• Resolve customer issues promptly.
• Support merchandising and display setup.
• Operate cash drawer accurately.

Connaissances

Excellent communication

Interpersonal skills

Teamwork

Formation

High school diploma or equivalent

Outils

POS system

Cash register

Description du poste

About the Role

Our client, a well-established retail chain, is seeking an enthusiastic and customer-oriented Sales and Customer Service Representative to join their team at a busy store location in Monterrey, Nuevo León, MX. This role is fundamental in providing exceptional service to customers, driving sales, and maintaining the store's overall presentation and operational efficiency. The ideal candidate will be proactive, possess excellent communication skills, and have a genuine passion for helping customers find the products they need. You will be the face of the brand, responsible for assisting customers, processing transactions, and contributing to a positive shopping environment. We value our employees and are committed to providing a supportive workplace with opportunities for growth and development.

Key Responsibilities

• Greet customers warmly and provide assistance with product selection and inquiries.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Maintain knowledge of current promotions, products, and store policies.
• Assist with inventory management, including receiving, stocking, and organizing merchandise.
• Ensure the store is clean, organized, and visually appealing at all times.
• Handle customer returns and exchanges efficiently and courteously.
• Resolve customer complaints and issues in a professional and timely manner.
• Contribute to team goals and uphold the company's standards of customer service.
• Assist with merchandising and display setup as needed.
• Operate cash register and manage cash drawer accurately.

Requirements

• Previous experience in retail sales or customer service is preferred, but not mandatory.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and customer-focused attitude.
• Ability to work effectively in a team environment.
• Basic math skills for handling transactions.
• Ability to stand for extended periods and lift/move merchandise as needed.
• Reliable and punctual with a strong work ethic.
• Willingness to learn about products and sales techniques.
• Flexibility to work various shifts, including evenings and weekends.
• High school diploma or equivalent.

Benefits

• Our client offers a competitive hourly wage along with performance-based incentives.
• Benefits include employee discounts on merchandise, opportunities for paid training, and potential for career advancement within the company.
• You will join a friendly and supportive team in the bustling city of Monterrey.
• We believe in investing in our employees' development and providing a stable and rewarding work environment.
• This is a great opportunity to start or further your career in retail.