Elite Suite Butler & Guest Concierge

Celebrity Cruises; Ciudad de México; On-site; MXN 335,000 - 670,000; Full time

Job summary

Celebrity Cruises is seeking a Butler to own the guests' in-suite experience within the Retreat, providing seamless, premium service that is memorable and flawless.

As part of the Guest Relations team, the Butler acts as the liaison between guests and Hotel and Marine Departments, anticipating needs, ensuring suite maintenance, and delivering amenities to the highest standard with attention to detail and strong communication.

Qualifications

• Minimum 2 years guest-facing service in a luxury environment.
• Ability to speak English clearly with guests.
• Confident, well-groomed appearance with a warm and welcoming demeanor.
• Strong emotional intelligence with conflict resolution skills.
• Ability to read and write English to interpret procedures.

Responsibilities

• Ensuring Retreat guests are comfortable and knowledgeable regarding their suite, amenities, ship offerings, ports of call, their concierges and Retreat privileges.
• Retreat guest's personal point of contact and advocate for seamless inter-department communication and delivery.
• Taste-testing and screening of all services and food items to ensure the most impeccable standards prior to guest use and/or consumption.
• Championing excellence and driving further increasing standards on behalf of the Retreat program and guest.
• Collaborating with all other Retreat areas to share information and guest's personal preferences to enhance overall Retreat experience in all venues.

Skills

Guest facing service

English speaking

Hospitality

Emotional intelligence

Conflict resolution

Attention to detail

Job description

Celebrity Cruises is seeking a Butler to own the guests' in-suite experience within the Retreat, providing seamless, premium service that is memorable and flawless.

As part of the Guest Relations team, the Butler acts as the liaison between guests and Hotel and Marine Departments, anticipating needs, ensuring suite maintenance, and delivering amenities to the highest standard with attention to detail and strong communication.