Luxury Butler - Personal Guest Experience Lead

Fairmont; Solidaridad; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Fairmont Mayakoba in Quintana Roo is seeking a dedicated butler to deliver personalized, anticipatory service throughout the guest journey. You will anticipate needs, coordinate bespoke experiences, and maintain discretion and professionalism in every interaction, upholding Fairmont and Accor luxury standards.

Collaborating with Front Office, Housekeeping, and other teams, you will ensure flawless arrivals, in-suite amenities, and seamless guest satisfaction.

Formación

• Experience in a luxury hotel or resort is desirable.
• Advanced English is required; additional languages are a plus.
• Strong grooming, etiquette and presentation standards.

Responsabilidades

• Deliver personalized, anticipatory service tailored to each guest's preferences.
• Maintain discretion and confidentiality at all times.
• Coordinate arrivals, departures, in-suite amenities, and dining reservations.
• Collaborate with Front Office, Housekeeping, Concierge, and other teams to ensure seamless service.
• Follow up on guest requests and communicate updates until completion.

Conocimientos

Guest relations

Communication

Multitasking

Organizational skills

Discretion

Teamwork

Service recovery

Problem solving

Emotional intelligence

Professional grooming

Herramientas

Property Management System

Guest preference platforms

Descripción del empleo

Fairmont Mayakoba in Quintana Roo is seeking a dedicated butler to deliver personalized, anticipatory service throughout the guest journey. You will anticipate needs, coordinate bespoke experiences, and maintain discretion and professionalism in every interaction, upholding Fairmont and Accor luxury standards.

Collaborating with Front Office, Housekeeping, and other teams, you will ensure flawless arrivals, in-suite amenities, and seamless guest satisfaction.