Luxury Suite Host — Elite Onboard Service

Silversea; Ciudad de México; On-site; MXN 775,000 - 997,000; Full time

Job summary

Silversea is seeking a room service professional to provide exceptional, personalized service in a luxury onboard environment. You will interact with guests by name, anticipate needs, and deliver discreet, efficient service to uphold Silversea's standards.

Responsibilities include coordinating food and beverage orders, delivering in-suite dining, maintaining sanitary work areas, and supporting housekeeping inventory. Fluency in English is essential; additional language skills are preferred.

Qualifications

• At least 2 years in a guest-facing restaurant service role in a luxury environment.
• Excellent fluent English, both speaking and writing.
• Conversational in an additional language preferred.

Responsibilities

• Provide professional, courteous service always, using guest names and maintaining a polished, confident demeanor.
• Anticipate guest needs and preferences to deliver discreet, efficient, and highly personalized service.
• Utilize all available room service technologies and systems (including Command Center, IRO) to efficiently manage guest requests and support service excellence.
• Take, process, and coordinate food and beverage orders accurately, including delivery logistics.
• Prepare, set up, and deliver room service and in-suite dining to luxury presentation standards.
• Maintain clean and sanitized work areas, equipment, and service items always.
• Minimize waste and breakage while ensuring proper garbage disposal procedures.
• Inform and guide guests confidently about onboard services and experiences.
• Support inventory management processes within the Housekeeping Operation.

Skills

Guest service experience

English fluency

Second language (conversational)

Tools

Command Center

IRO

Job description

Silversea is seeking a room service professional to provide exceptional, personalized service in a luxury onboard environment. You will interact with guests by name, anticipate needs, and deliver discreet, efficient service to uphold Silversea's standards.

Responsibilities include coordinating food and beverage orders, delivering in-suite dining, maintaining sanitary work areas, and supporting housekeeping inventory. Fluency in English is essential; additional language skills are preferred.