Ejecutivo de Retención y Éxito del Cliente – Remoto

Tyt Logistica Y Servicios Sa De Cv.; Monterrey; Remote; MXN 300,000 - 540,000; Full time

Job summary

Tyt Logistica Y Servicios Sa De Cv. is seeking a proactive Ejecutiv o de Soporte y Retención de Clientes to join a fully remote team in Mexico.

This role focuses on maintaining client satisfaction, reducing churn, and building long-term loyalty as you manage a portfolio of clients and coordinate with sales, product, and support teams. The ideal candidate will have strong communication skills, a solid understanding of customer success principles, and a commitment to delivering exceptional service

Qualifications

• Minimum of 3 years of experience in customer success, account management, or client retention roles.

Responsibilities

• Manage a portfolio of clients, acting as their primary advocate and point of contact.
• Proactively engage with clients to ensure their success and satisfaction with our products/services.
• Identify at-risk clients and develop strategies to improve retention and prevent churn.
• Conduct regular check-ins and business reviews to assess client needs and satisfaction.
• Educate clients on product features, best practices, and new updates.
• Collaborate with sales, product, and support teams to resolve client issues and enhance the overall experience.
• Gather client feedback and insights to inform product development and service improvements.
• Achieve key performance indicators related to client retention, satisfaction, and expansion.
• Onboard new clients effectively, setting them up for success from the start.
• Document client interactions and maintain accurate records in the CRM system.

Skills

Customer Success

Account Management

Retention

Communication

Tools

CRM

Job description

Tyt Logistica Y Servicios Sa De Cv. is seeking a proactive Ejecutiv o de Soporte y Retención de Clientes to join a fully remote team in Mexico.

This role focuses on maintaining client satisfaction, reducing churn, and building long-term loyalty as you manage a portfolio of clients and coordinate with sales, product, and support teams. The ideal candidate will have strong communication skills, a solid understanding of customer success principles, and a commitment to delivering exceptional service