Ejecutivo Retenciones

Tyt Logistica Y Servicios Sa De Cv.; Monterrey; A distancia; MXN 300.000 - 540.000; Jornada completa

Descripción de la vacante

Tyt Logistica Y Servicios Sa De Cv. is seeking a proactive Ejecutiv o de Soporte y Retención de Clientes to join a fully remote team in Mexico.

This role focuses on maintaining client satisfaction, reducing churn, and building long-term loyalty as you manage a portfolio of clients and coordinate with sales, product, and support teams. The ideal candidate will have strong communication skills, a solid understanding of customer success principles, and a commitment to delivering exceptional service

Formación

• Minimum of 3 years of experience in customer success, account management, or client retention roles.

Responsabilidades

• Manage a portfolio of clients, acting as their primary advocate and point of contact.
• Proactively engage with clients to ensure their success and satisfaction with our products/services.
• Identify at-risk clients and develop strategies to improve retention and prevent churn.
• Conduct regular check-ins and business reviews to assess client needs and satisfaction.
• Educate clients on product features, best practices, and new updates.
• Collaborate with sales, product, and support teams to resolve client issues and enhance the overall experience.
• Gather client feedback and insights to inform product development and service improvements.
• Achieve key performance indicators related to client retention, satisfaction, and expansion.
• Onboard new clients effectively, setting them up for success from the start.
• Document client interactions and maintain accurate records in the CRM system.

Conocimientos

Customer Success

Account Management

Retention

Communication

Herramientas

CRM

Descripción del empleo

About the Role

Our client is seeking a proactive and results-oriented Ejecutivo de Soporte y Retención de Clientes to join their fully remote team. This role is pivotal in ensuring client satisfaction, minimizing churn, and fostering long-term loyalty. You will be responsible for managing a portfolio of clients, understanding their needs, and providing proactive support to ensure they derive maximum value from our services. We are looking for individuals with strong communication skills, a deep understanding of customer success principles, and a commitment to delivering exceptional service. This is an excellent opportunity to work from anywhere within Mexico and contribute to the growth of a dynamic company.

Key Responsibilities

• Manage a portfolio of clients, acting as their primary advocate and point of contact.
• Proactively engage with clients to ensure their success and satisfaction with our products/services.
• Identify at-risk clients and develop strategies to improve retention and prevent churn.
• Conduct regular check-ins and business reviews to assess client needs and satisfaction.
• Educate clients on product features, best practices, and new updates.
• Collaborate with sales, product, and support teams to resolve client issues and enhance the overall experience.
• Gather client feedback and insights to inform product development and service improvements.
• Achieve key performance indicators related to client retention, satisfaction, and expansion.
• Onboard new clients effectively, setting them up for success from the start.
• Document client interactions and maintain accurate records in the CRM system.

Requirements

• Minimum of 3 years of experience in customer success, account management, or client retention roles.
• Proven