Ecommerce Customer Experience Lead — Remote Weekends

Maxima Apparel; Ecatepec de Morelos; Presencial; MXN 134.000 - 156.000; Jornada completa

Descripción de la vacante

Maxima Apparel is seeking a Customer Service Representative for our Ecommerce Department to lead inquiries, resolve issues, and elevate the Pro Standard brand. You will respond via Zendesk, coordinate with other teams, and provide timely updates to customers.

The role requires at least 1 year in customer service, advanced English, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. On-site with remote Saturdays/Sundays.

Formación

• Minimum 1 year of experience in customer service or a similar role.
• Advanced English - both written and spoken.
• Ability to lead problem-solving activities.
• Exceptional attention to detail and organizational skills.
• Experience using customer service platforms such as Zendesk, Meta, and instant messaging systems.
• Knowledge of Zendesk, Meta Business Suite, Microsoft Office Suite, and the ability to learn and master additional tools.
• Ability to successfully manage multiple tasks in a fast-paced environment.

Responsabilidades

• Respond promptly and professionally to customer inquiries via Zendesk, Meta, and other platforms.
• Identify and assess customer needs to provide appropriate and efficient solutions.
• Coordinate with other departments to gather information and resolve customer issues.
• Provide regular updates to customers on the status of their inquiries or incidents as needed.
• Gather customer feedback and suggestions to identify areas for improvement.
• Collaborate with the team to implement enhancements and optimize customer service processes.

Conocimientos

Advanced English

Zendesk

Meta Business Suite

Microsoft Office

Multi-tasking

Interpersonal communication

Herramientas

Zendesk

Meta Business Suite

Microsoft Office

Descripción del empleo

Maxima Apparel is seeking a Customer Service Representative for our Ecommerce Department to lead inquiries, resolve issues, and elevate the Pro Standard brand. You will respond via Zendesk, coordinate with other teams, and provide timely updates to customers.

The role requires at least 1 year in customer service, advanced English, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. On-site with remote Saturdays/Sundays.