Customer Service

Maxima Apparel; Naucalpan de Juárez; Híbrido; MXN 134.000 - 156.000; Jornada completa

Descripción de la vacante

Maxima Apparel's Ecommerce Department is seeking a dedicated Customer Service Representative to respond to inquiries via Zendesk, Meta, and other channels, ensuring timely, professional solutions.

You will coordinate with other teams, manage multiple tasks in a fast-paced environment, and provide updates to customers while maintaining attention to detail. Advanced English is required; on-site position with remote Saturdays and Sundays.

Formación

• Minimum 1 year of experience in customer service.
• Advanced English – both written and spoken.
• Ability to lead problem-solving activities.
• Exceptional attention to detail and organizational skills.
• Experience using Zendesk, Meta, and instant messaging systems.
• Knowledge of Zendesk, Meta Business Suite, Microsoft Office Suite, and the ability to learn additional tools.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic understanding of the sportswear industry and product fulfillment processes.

Responsabilidades

• Respond promptly and professionally to customer inquiries via Zendesk, Meta, and other platforms.
• Identify and assess customer needs to provide appropriate and efficient solutions.
• Coordinate with other departments to gather information and resolve customer issues.
• Provide regular updates to customers on the status of their inquiries or incidents as needed.
• Gather customer feedback and suggestions to identify areas for improvement.
• Collaborate with the team to implement enhancements and optimize customer service processes.

Conocimientos

Customer service

Advanced English

Leadership in problem-solving

Attention to detail

Zendesk/Meta platforms

Multi-tasking

Herramientas

Zendesk

Meta Business Suite

Microsoft Office Suite

Instant messaging

Descripción del empleo

At Maxima Apparel, we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our Ecommerce Department is seeking a visionary and motivated Customer Service Representative to take the lead and help elevate our Pro Standard brand to new heights.

RESPONSIBILITIES

• Respond promptly and professionally to customer inquiries via Zendesk, Meta, and other platforms.
• Identify and assess customer needs to provide appropriate and efficient solutions.
• Coordinate with other departments to gather information and resolve customer issues.
• Provide regular updates to customers on the status of their inquiries or incidents as needed.
• Gather customer feedback and suggestions to identify areas for improvement.
• Collaborate with the team to implement enhancements and optimize customer service processes.

QUALIFICATIONS

• Minimum 1 year of experience in customer service or a similar role.
• Advanced English – both written and spoken.
• Ability to lead problem-solving activities.
• Exceptional attention to detail and organizational skills.
• Experience using customer service platforms such as Zendesk, Meta, and instant messaging systems.
• Knowledge of Zendesk, Meta Business Suite, Microsoft Office Suite, and the ability to learn and master additional tools.
• Ability to successfully manage multiple tasks in a fast-paced environment.
• Basic understanding of the sportswear industry and product fulfillment processes is a plus.

WHO YOU ARE

• Excellent time management and prioritization skills while handling multiple projects simultaneously.
• Strong interpersonal and communication skills, with the ability to interact at all levels.
• Flexible and able to adapt to rapid changes in the work environment.
• Capable of managing multiple tasks and prioritizing based on customer needs. Detail-oriented and highly organized, with the ability to work with a high degree of accuracy.

Job Type: Full-time.

Salary: $12,000 – $14,000 MXN per month.

Schedule:

• 8-hour shifts
• Monday to Friday / Weekend shift: Thursday to Monday, with Tuesday and Wednesday off.

Workplace:

On-site position / Remote for Saturdays and Sundays.