Customer Experience Specialist - Ecommerce Remote Weekends

Maxima Apparel; Naucalpan de Juárez; Híbrido; MXN 134.000 - 156.000; Jornada completa

Descripción de la vacante

Maxima Apparel's Ecommerce Department is seeking a dedicated Customer Service Representative to respond to inquiries via Zendesk, Meta, and other channels, ensuring timely, professional solutions.

You will coordinate with other teams, manage multiple tasks in a fast-paced environment, and provide updates to customers while maintaining attention to detail. Advanced English is required; on-site position with remote Saturdays and Sundays.

Formación

• Minimum 1 year of experience in customer service.
• Advanced English – both written and spoken.
• Ability to lead problem-solving activities.
• Exceptional attention to detail and organizational skills.
• Experience using Zendesk, Meta, and instant messaging systems.
• Knowledge of Zendesk, Meta Business Suite, Microsoft Office Suite, and the ability to learn additional tools.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic understanding of the sportswear industry and product fulfillment processes.

Responsabilidades

• Respond promptly and professionally to customer inquiries via Zendesk, Meta, and other platforms.
• Identify and assess customer needs to provide appropriate and efficient solutions.
• Coordinate with other departments to gather information and resolve customer issues.
• Provide regular updates to customers on the status of their inquiries or incidents as needed.
• Gather customer feedback and suggestions to identify areas for improvement.
• Collaborate with the team to implement enhancements and optimize customer service processes.

Conocimientos

Customer service

Advanced English

Leadership in problem-solving

Attention to detail

Zendesk/Meta platforms

Multi-tasking

Herramientas

Zendesk

Meta Business Suite

Microsoft Office Suite

Instant messaging

Descripción del empleo

Maxima Apparel's Ecommerce Department is seeking a dedicated Customer Service Representative to respond to inquiries via Zendesk, Meta, and other channels, ensuring timely, professional solutions.

You will coordinate with other teams, manage multiple tasks in a fast-paced environment, and provide updates to customers while maintaining attention to detail. Advanced English is required; on-site position with remote Saturdays and Sundays.