Driver Relations & Retention Specialist

HMD Enterprises; Puebla de Zaragoza; Presencial; MXN 167.000 - 257.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full Private Health Insurance

Paid PTO

US Based Company

Comfortable new office in Puebla

Descripción de la vacante

HMD Trucking Inc in Puebla, Mexico is seeking a Driver Relations Specialist to support retention initiatives by engaging with drivers, collecting feedback, and coordinating with Operations to improve the driver experience.

You will conduct check-in interviews at milestones, perform exit interviews, identify retention risks, and maintain strong rapport with drivers. This is an on-site role with a friendly, energetic team at the Puebla office.

Formación

• Minimum of 1 year experience in a customer service related role.
• Experience in Trucking/Logistics is preferred but not required.
• Excellent people skills with problem-solving instincts.

Responsabilidades

• Conduct new hire check-in calls at 7, 30, 60 and 90 days.
• Assist with drivers' issues reported by drivers and dispatchers and support operations management with solving.
• Identify drivers who are potential retention issues and keep in close contact to correct their situation.
• Proactively call drivers to identify any potential problems/obtain general feedback.
• Communicate daily with operations and retention management team via call and email.
• Conduct Exit Interviews for resigning drivers and identify opportunities for retention.
• Ability to build genuine rapport with drivers.
• Assist with booking travel for drivers when applicable.

Conocimientos

Customer service

Descripción del empleo

HMD Trucking Inc in Puebla, Mexico is seeking a Driver Relations Specialist to support retention initiatives by engaging with drivers, collecting feedback, and coordinating with Operations to improve the driver experience.

You will conduct check-in interviews at milestones, perform exit interviews, identify retention risks, and maintain strong rapport with drivers. This is an on-site role with a friendly, energetic team at the Puebla office.