Driver Experience & Retention Specialist

HMD Trucking Inc.; San Andrés Cholula; Presencial; MXN 179.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full Private Health Insurance

Fun and energetic work environment

US Based Company

Paid PTO

Comfortable new office in Puebla, Mx (

Descripción de la vacante

HMD Trucking Inc. is seeking a Driver Relations Specialist in Puebla to support retention initiatives by engaging with drivers, gathering feedback, and coordinating improvements with Operations. You will conduct new hire and exit interviews and help build strong driver relationships.

The role focuses on timely communication, issue resolution, and travel arrangements when needed, with an emphasis on a positive driver experience in a US-based company environment.

Formación

• 1 year or more of experience in a customer service role.
• Experience in trucking/logistics is preferred but not required.

Responsabilidades

• Conduct new hire check-in calls at 7, 30, 60 and 90 days
• Assist with drivers' issues reported by drivers and dispatchers and support operations management with solving
• Identify drivers who are potential retention issues and keep in close contact to correct their situation
• Proactively call drivers to identify any potential problems/obtain general feedback
• Communicate daily with operations and retention management team via call and email
• Conduct Exit Interviews for resigning drivers and identify opportunities for retention
• Ability to build genuine rapport with drivers
• Assist with booking travel for drivers when applicable

Descripción del empleo

HMD Trucking Inc. is seeking a Driver Relations Specialist in Puebla to support retention initiatives by engaging with drivers, gathering feedback, and coordinating improvements with Operations. You will conduct new hire and exit interviews and help build strong driver relationships.

The role focuses on timely communication, issue resolution, and travel arrangements when needed, with an emphasis on a positive driver experience in a US-based company environment.