Driver Relations Specialist

HMD Transport, Inc.; Puebla de Zaragoza; Presencial; MXN 201.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Paid PTO

US Based Company

Office in Puebla

Descripción de la vacante

HMD Trucking Inc in Puebla, Mexico, seeks a Driver Relations Specialist to support retention by building rapport with drivers, collecting feedback, and coordinating with Operations to improve the driver experience.

The role conducts check-in interviews at key milestones, identifies retention risks, and leads initiatives to enhance overall driver satisfaction. On-site position with collaborative team in a US-based company environment.

Formación

• 1+ year of experience in a customer service related role.
• Experience in Trucking/Logistics is preferred but not required.

Responsabilidades

• Conduct new hire check-in calls at 7, 30, 60 and 90 days.
• Assist with drivers' issues reported by drivers and dispatchers and support operations management with solving.
• Identify drivers who are potential retention issues and keep in close contact to correct their situation.
• Proactively call drivers to identify any potential problems/obtain general feedback.
• Communicate daily with operations and retention management team via call and email.
• Conduct Exit Interviews for resigning drivers and identify opportunities for retention.
• Ability to build genuine rapport with drivers.
• Assist with booking travel for drivers when applicable.

Conocimientos

Customer service

Communication

Problem solving

Rapport building

Descripción del empleo

Company Overview:

With over 25 years of experience, HMD Trucking Inc is one of the fastest-growing trucking companies in the Chicagoland area utilizing over 500+ power units and 900+ trailers. The company's aggressive sales approach and the quality of service are the basis for our strong reputation as a valuable leader in the industry.

Job Description:

The main purpose of this position is to support the company's retention initiatives by interacting and building rapport with our drivers. Our Driver Relations Specialist will collect feedback on driver issues and work directly with the Operations to generate improvement processes to better the driver experience. Additionally, the Driver Retention Specialist will conduct check-in interviews at integral employment milestones, conduct final interviews on prospective candidates, and other processes to aid with the improvement of the general driver experience. Retention Specialist must have excellent people skills with problem-solving instincts as well highly compassionate. If you genuinely enjoy helping people and building relationships, this is the position for you!

Essential Job Functions:

• Conduct new hire check in calls at 7, 30, 60 and 90 days
• Assist with driver's issues reported by drivers and dispatchers and support operations management with solving
• Identify drivers who are potential retention issues and keep in close contact to correct their situation
• Proactively call drivers to identify any potential problems/obtain general feedback
• Communicate daily with operations and retention management team via call and email
• Conduct Exit Interviews for resigning drivers and identify opportunities for retention
• Ability to build genuine rapport with drivers
• Assist with booking travel for drivers when applicable

Preferred Experience:

• Minimum of 1 year experience in a customer service related role
• Experience in Trucking/Logistics is preferred but not required

We Offer:

• Full Private Health Insurance
• Fun and energetic work environment
• US Based Company
• Paid PTO
• Comfortable new office in Puebla, Mx (Cumbre Abanza Tower)

Working Hours (CST):

Monday to Friday (Schedule to be confirm, but normally mornings 7AM to 4PM)

On-site work only!