Driver Experience Advocate

Praxy; Puebla de Zaragoza; Presencial; MXN 722.000 - 1.118.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Paid PTO

US-based company

Energetic work environment

Descripción de la vacante

HMD Trucking Inc in the Chicago area seeks a Driver Relations Specialist to support driver retention by building rapport, collecting feedback, and driving improvements across operations.

You will conduct new hire check-ins at 7, 30, 60 and 90 days, resolve driver issues with dispatch, and help identify retention risks. Strong people skills and a compassionate approach are essential for success.

Formación

• Minimum 1 year experience in a customer service role.
• Experience in trucking/logistics preferred but not required.

Responsabilidades

• Conduct new hire check-in calls at 7, 30, 60 and 90 days.
• Assist with driver issues reported by drivers and dispatchers and support operations management with solving.
• Identify drivers who are potential retention issues and keep in close contact to correct their situation.
• Proactively call drivers to identify any potential problems/obtain general feedback.
• Communicate daily with operations and retention management team via call and email.
• Conduct Exit Interviews for resigning drivers and identify opportunities for retention.
• Ability to build genuine rapport with drivers.
• Assist with booking travel for drivers when applicable.

Conocimientos

Customer service

People skills

Communication

Descripción del empleo

HMD Trucking Inc in the Chicago area seeks a Driver Relations Specialist to support driver retention by building rapport, collecting feedback, and driving improvements across operations.

You will conduct new hire check-ins at 7, 30, 60 and 90 days, resolve driver issues with dispatch, and help identify retention risks. Strong people skills and a compassionate approach are essential for success.