Bilingual Driver Operations Analyst | Logistics Problem Solver

Grupo Modeio; Aguascalientes; A distancia; MXN 350.000 - 500.000; Jornada completa

Descripción de la vacante

Grupo Modeio is seeking a 100% bilingual Driver Operations Analyst to support U.S.-based drivers from Mexico. The role focuses on frontline operational help via phone, email, and case management platforms to resolve deliveries and route issues.

The ideal candidate has a background in business/logistics, strong English communication, and at least 1 year in customer service or operations. A collaborative, fast-paced environment awaits.

Formación

• Bachelor's degree in Business, Logistics, or related field.
• Strong English communication skills (spoken and written).
• 1+ year in customer service, logistics, or operations.
• Familiarity with case management platforms is a plus.

Responsabilidades

• Provide bilingual operational support to U.S.-based drivers via phone, email, and case management platforms.
• Resolve requests related to deliveries, routes, accounts, and transportation processes.
• Serve as the first point of contact for drivers needing operational assistance.
• Investigate operational issues, identify root causes, and provide timely solutions.
• Coordinate with Logistics, Distribution, Customer Service, Transportation, and Technology teams.

Conocimientos

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

Educación

Bachelor's degree in Business/related field

Herramientas

Microsoft Office (Excel/Outlook)

Case management systems

Descripción del empleo

Grupo Modeio is seeking a 100% bilingual Driver Operations Analyst to support U.S.-based drivers from Mexico. The role focuses on frontline operational help via phone, email, and case management platforms to resolve deliveries and route issues.

The ideal candidate has a background in business/logistics, strong English communication, and at least 1 year in customer service or operations. A collaborative, fast-paced environment awaits.