Driver Experience & Retention Specialist

HMD Transport, Inc.; Puebla de Zaragoza; Presencial; MXN 201.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Paid PTO

US Based Company

Office in Puebla

Descripción de la vacante

HMD Trucking Inc in Puebla, Mexico, seeks a Driver Relations Specialist to support retention by building rapport with drivers, collecting feedback, and coordinating with Operations to improve the driver experience.

The role conducts check-in interviews at key milestones, identifies retention risks, and leads initiatives to enhance overall driver satisfaction. On-site position with collaborative team in a US-based company environment.

Formación

• 1+ year of experience in a customer service related role.
• Experience in Trucking/Logistics is preferred but not required.

Responsabilidades

• Conduct new hire check-in calls at 7, 30, 60 and 90 days.
• Assist with drivers' issues reported by drivers and dispatchers and support operations management with solving.
• Identify drivers who are potential retention issues and keep in close contact to correct their situation.
• Proactively call drivers to identify any potential problems/obtain general feedback.
• Communicate daily with operations and retention management team via call and email.
• Conduct Exit Interviews for resigning drivers and identify opportunities for retention.
• Ability to build genuine rapport with drivers.
• Assist with booking travel for drivers when applicable.

Conocimientos

Customer service

Communication

Problem solving

Rapport building

Descripción del empleo

HMD Trucking Inc in Puebla, Mexico, seeks a Driver Relations Specialist to support retention by building rapport with drivers, collecting feedback, and coordinating with Operations to improve the driver experience.

The role conducts check-in interviews at key milestones, identifies retention risks, and leads initiatives to enhance overall driver satisfaction. On-site position with collaborative team in a US-based company environment.