Director of Spa & Wellnes
Four Seasons Hotels and Resorts
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Resumo da oferta
Four Seasons Los Cabos Costa Palmas seeks a seasoned Director of Spa, Fitness Center, and Kids Club to lead the resort’s wellness and recreational offerings. You will drive strategy, protect brand standards, and optimize operations while delivering a memorable guest experience in a luxury setting.
You will manage budgets, lead diverse teams, and partner with Sales and Marketing to grow revenue. Fluency in English is essential; knowledge of local languages is a plus.
Qualificações
- Bachelor’s degree in Hospitality Management or related field is required.
- Minimum 8–10 years in spa, fitness, and/or kids programs within luxury resorts.
- Demonstrated leadership, budget oversight, and staff development capabilities.
- Strong guest-service mindset and exceptional interpersonal skills.
- Proficiency with spa operations software and MS Office suite.
Responsabilidades
- Lead SPA, Fitness Center, and Kids Club operations to meet brand standards.
- Develop and implement strategies to increase revenue and guest satisfaction.
- Oversee scheduling, staffing, and workflows for peak efficiency.
- Manage budgets, payroll, and supplier partnerships.
- Collaborate with Sales & Marketing on campaigns and promotions.
- Ensure safety, hygiene, and regulatory compliance across all areas.
- Mentor and develop teams; provide performance feedback and coaching.
- Produce management reports and communicate results to General Management.
- Drive continuous improvement and a culture of excellence.
Conhecimentos
Formação académica
Ferramentas
Descrição da oferta de emprego
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.
The Director of Spa, Fitness Center, and Kids Club is responsible for the overall leadership, management, and supervision of the resort’s SPA, Sports Center, and Kids Club operations. This role ensures the achievement of sales targets, business objectives, and profitability while maintaining the highest standards of guest satisfaction, safety, and comfort, consistent with the brand’s luxury expectations.
The Director is accountable for strategic, operational, and financial management, including monitoring payroll and expenditures, reviewing financial performance, preparing management reports, and performing administrative functions accurately and on time. Additionally, this role drives marketing initiatives, develops business plans, and implements programs to maximize departmental efficiency, productivity, and revenue. Ultimately, the Director fosters a culture of excellence, teamwork, and continuous improvement, delivering a memorable and seamless experience for all guests.
- Develop and implement strategies for SPA, Fitness Center, and Kids Club aligned with resort objectives.
- Oversee scheduling, staffing, and workflows to maximize efficiency, productivity, and profitability.
- Ensure exceptional service, resolve concerns, and design promotions, packages, and loyalty programs.
- Recruit, train, motivate, and evaluate staff, fostering a professional and positive work culture.
- Maintain SOPs, manuals, and training in service, safety, first aid, and brand standards.
- Ensure cleanliness, maintenance, safety, and functionality of all areas and equipment.
- Collaborate with Sales and Marketing on campaigns, partnerships, upselling, and revenue initiatives.
- Manage budgets, payroll, operating costs, inventories, and identify growth opportunities.
- Work closely with other departments and provide clear performance reports to General Management.
- Ensure adherence to laws, safety regulations, hygiene standards, and resort policies.
- Bachelor’s degree in Hospitality Management, Business Administration, Wellness, or a related field.
- Minimum of 8–10 years of progressive management experience in SPA, fitness, and/or kids’ programs within a resort or luxury hotel environment, including at least 4–5 years in leadership positions in the wellness industry.
- Demonstrated ability to lead, mentor, and develop teams; strong organizational, problem-solving, and decision‑making skills; proven track record of achieving operational and financial targets.
- Exceptional interpersonal and communication skills; outgoing personality with the ability to engage and connect with guests, ensuring an optimal guest experience.
- Proficient in Microsoft Office and relevant property and spa management systems (e.g., Opera, Book4Time, Birch street, Abrhil Soft); strong numerical, analytical, and psychometric abilities.
- Experience managing budgets, forecasts, and operational reports; knowledge of wellness trends, fitness programming, and children’s recreational activities.
- Reading, writing, and speaking proficiency in English; multilingual skills are an advantage.
- Professional demeanor, strong teamwork orientation, and ability to maintain excellent relationships with colleagues and management; demonstrates upward mobility potential and commitment to continuous improvement.
- Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
- Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
- Uniforms: Complimentary Dry Cleaning for Employee Uniforms
- Training & Development: In‑house training workshops for line and management employees
- Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards
Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.
Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA , will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members‑only beach and yacht club, all situated along a two‑mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons’ legendary quality and service while discovering the richness and beauty of Baja’s eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.
- Hotel Site: https://www.fourseasons.com/es/loscabos/
- Instagram: #fsloscabos
Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.
- Company Site: www.fourseasons.com
- Our Careers: https://careers.fourseasons.com/us/en
- LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
- Facebook: https://www.facebook.com/FourSeasonsJobs
- Twitter: https://twitter.com/FourSeasonsJobs
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