Director of Spa & Wellnes

Four Seasons; La Ribera; On-site; MXN 1,600,000 - 2,500,000; Full time

Benefits offered by this job

Competitive salary

Annual incentive plan for managerialNe

Shuttle service to the resort

Job summary

Four Seasons East Cape is seeking a Director of Spa, Fitness Center, and Kids Club to lead operations, drive sales, and ensure top-tier guest experiences at our resort on the Baja California peninsula.

You will oversee strategic leadership, financial management, and cross-department collaboration to deliver outstanding service, safety, and brand standards, while developing teams and programs to maximize revenue.

Qualifications

• 8–10 years of progressive management experience in spa, fitness, and/or kids' programs within a resort or luxury hotel.
• 4–5 years in leadership positions in the wellness industry.
• Proven ability to lead, mentor, and develop teams and achieve targets.
• Excellent interpersonal and communication skills; engaging guest service.
• Proficient with MS Office and spa management systems; strong numerical/analytical abilities.

Responsibilities

• Develop and implement strategies for SPA, Fitness Center, and Kids Club aligned with resort objectives.
• Oversee scheduling, staffing, and workflows to maximize efficiency and profitability.
• Ensure exceptional service, resolve concerns, and design promotions, packages, and loyalty programs.
• Recruit, train, motivate, and evaluate staff, fostering a professional work culture.
• Maintain SOPs, manuals, and training in service, safety, first aid, and brand standards.
• Ensure cleanliness, maintenance, safety, and functionality of all areas and equipment.
• Collaborate with Sales and Marketing on campaigns, partnerships, and revenue initiatives.
• Manage budgets, payroll, operating costs, inventories, and growth opportunities.
• Provide clear performance reports to General Management and coordinate with other departments.

Skills

Leadership

Spa Management

Staff Development

Guest Experience

Budgets

Operations

English Proficiency

MS Office

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera

Book4Time

Birch Street

Abrhil Soft

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico's Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined "the aquarium of the world" by famed oceanographer Jacques Cousteau.

About the role of the Director of Spa

The Director of Spa, Fitness Center, and Kids Club is responsible for the overall leadership, management, and supervision of the resort's SPA, Sports Center, and Kids Club operations. This role ensures the achievement of sales targets, business objectives, and profitability while maintaining the highest standards of guest satisfaction, safety, and comfort, consistent with the brand's luxury expectations.

The Director is accountable for strategic, operational, and financial management, including monitoring payroll and expenditures, reviewing financial performance, preparing management reports, and performing administrative functions accurately and on time. Additionally, this role drives marketing initiatives, develops business plans, and implements programs to maximize departmental efficiency, productivity, and revenue. Ultimately, the Director fosters a culture of excellence, teamwork, and continuous improvement, delivering a memorable and seamless experience for all guests.

What you will do:

• Develop and implement strategies for SPA, Fitness Center, and Kids Club aligned with resort objectives.
• Oversee scheduling, staffing, and workflows to maximize efficiency, productivity, and profitability.
• Ensure exceptional service, resolve concerns, and design promotions, packages, and loyalty programs.
• Recruit, train, motivate, and evaluate staff, fostering a professional and positive work culture.
• Maintain SOPs, manuals, and training in service, safety, first aid, and brand standards.
• Ensure cleanliness, maintenance, safety, and functionality of all areas and equipment.
• Collaborate with Sales and Marketing on campaigns, partnerships, upselling, and revenue initiatives.
• Manage budgets, payroll, operating costs, inventories, and identify growth opportunities.
• Work closely with other departments and provide clear performance reports to General Management.
• Ensure adherence to laws, safety regulations, hygiene standards, and resort policies.

What you bring:

• Bachelor's degree in Hospitality Management, Business Administration, Wellness, or a related field.
• Minimum of 8-10 years of progressive management experience in SPA, fitness, and/or kids' programs within a resort or luxury hotel environment, including at least 4-5 years in leadership positions in the wellness industry.
• Demonstrated ability to lead, mentor, and develop teams; strong organizational, problem-solving, and decision-making skills; proven track record of achieving operational and financial targets.
• Exceptional interpersonal and communication skills; outgoing personality with the ability to engage and connect with guests, ensuring an optimal guest experience.
• Proficient in Microsoft Office and relevant property and spa management systems (e.g., Opera, Book4Time, Birch street, Abrhil Soft); strong numerical, analytical, and psychometric abilities.
• Experience managing budgets, forecasts, and operational reports; knowledge of wellness trends, fitness programming, and children's recreational activities.
• Reading, writing, and speaking proficiency in English; multilingual skills are an advantage.
• Professional demeanor, strong teamwork orientation, and ability to maintain excellent relationships with colleagues and management; demonstrates upward mobility potential and commitment to continuous improvement.

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms: Compliment