Director of Partner Lifecycle & Growth

Gigamon; Ciudad de México; Híbrido; MXN 2.000.000 - 3.000.000; Jornada completa

Descripción de la vacante

Gigamon is seeking a Director of Partner Lifecycle Services in Mexico City to design and stand up a post-sale lifecycle program delivered through partners. You will define the partner-led customer journey from onboarding through renewal and expansion, build enablement and certification, and establish governance for measurable outcomes.

You will run the operating rhythm, tie partner delivery to retention and expansion, and collaborate across Customer Success, Professional Services, and Technical

Formación

• 12+ years in partner or channel programs, customer success, or services.
• 5+ years leading teams or programs at manager, senior manager, or director level.
• Bachelor's degree required; MBA or equivalent advanced degree preferred.
• Based in Mexico City with fluency in English and Spanish; Portuguese a plus.
• Experience in networking, security, or enterprise infrastructure, where partners wrap services around a technically complex platform.

Responsabilidades

• Design and stand up a post-sale lifecycle program delivered through partners.
• Define the partner-led customer journey end to end, from onboarding to renewal and expansion.
• Enable partners with playbooks, certification paths, and tooling to deliver outcomes consistently.
• Establish shared metrics and governance to measure partner-delivered outcomes.
• Operate the rhythm for partner lifecycle delivery: scorecards, reviews, and coaching cadence.
• Own the numbers by tying partner lifecycle to retention and expansion; use data to show where it works.
• Collaborate across Customer Success, Professional Services, and Technical Support.
• Build and develop the partner lifecycle team.

Conocimientos

Partner lifecycle

Channel programs

Customer success

Data analytics

Leadership

Educación

Bachelor's degree

MBA preferred

Herramientas

Salesforce

Tableau

Descripción del empleo

Gigamon is seeking a Director of Partner Lifecycle Services in Mexico City to design and stand up a post-sale lifecycle program delivered through partners. You will define the partner-led customer journey from onboarding through renewal and expansion, build enablement and certification, and establish governance for measurable outcomes.

You will run the operating rhythm, tie partner delivery to retention and expansion, and collaborate across Customer Success, Professional Services, and Technical