Strategic Customer Success Engineer — Hybrid

Gigamon; México; Híbrido; MXN 892.800 - 1.116.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Professional development opportunities

Health and wellness programs

Descripción de la vacante

Gigamon is seeking a Customer Success Engineer in Mexico to bridge technical expertise with customer engagement. This role focuses on onboarding, adoption, and customer advocacy, ensuring customers gain maximum value from Gigamon's solutions.

Ideal candidates will have over 5 years of relevant experience and strong knowledge of networking, cloud platforms, and enterprise infrastructure. A Bachelor's degree in a related field is required. Join our team and help us secure hybrid networks for our clients!

Formación

• 5+ years of experience in a technical role with customer interaction.
• Experience with enterprise customers in a post-sales or advisory role.
• Strong foundational knowledge of networking and cloud infrastructure.

Responsabilidades

• Support onboarding and customer engagement as a technical advisor.
• Collaborate with various internal teams for a seamless customer experience.
• Translate technical concepts for both technical and non-technical audiences.

Conocimientos

Customer-facing experience

Technical advisory skills

Networking knowledge

Knowledge of cloud platforms

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Linux

AWS

Azure

GCP

Descripción del empleo

Gigamon is seeking a Customer Success Engineer in Mexico to bridge technical expertise with customer engagement. This role focuses on onboarding, adoption, and customer advocacy, ensuring customers gain maximum value from Gigamon's solutions.

Ideal candidates will have over 5 years of relevant experience and strong knowledge of networking, cloud platforms, and enterprise infrastructure. A Bachelor's degree in a related field is required. Join our team and help us secure hybrid networks for our clients!