Remote Service Desk Analyst — Level 1

Dyopath; México; A distancia; MXN 134.000 - 179.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings / Monthly 13% cap

Pantry Vouchers 9%

Christmas Bonus: 25 days of your daily

Vacations - 12 days after the first

Anniversary Bonus - 10 days of base

Vacation Premium - 40% first year

Major Medical Insurance covers you and

Life Insurance

Quarterly Bonus

Maternity/Paternity Time off

Ergonomic Chair

250 pesos monthly stipend for internet

Descripción de la vacante

Dyopath is seeking a Service Desk Level 1 Analyst to assist users with desktop, laptop, printer, mobile device, software, and network issues. You will log interactions in the ticketing system, resolve access and technical tickets, and provide excellent customer service from a remote, Mexico-based office.

The role requires 1–2 years in technical support, strong communication, and IT knowledge; certifications are encouraged, with a Monday–Friday 8a–5p CST schedule.

Formación

• High school diploma required; Associate or Bachelor's degree in Computer Science or related field preferred.
• 1-2 years in a technical support role, preferably in a service desk environment.
• Professional certifications (or working toward): HDI-SCA, ITIL Foundation, Microsoft 365 Certified: Fundamentals.

Responsabilidades

• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and elevate when needed.
• Ensure timely and accurate resolution of issues while delivering exceptional customer service.
• Follow up with users to confirm satisfaction.
• Invest in yourself: pursue training, certifications, and ongoing learning.
• Participate in special projects that enhance service delivery.

Conocimientos

Customer service

Problem solving

Multitasking

Communication

Independent work

Educación

High school diploma

HDI-SCA

ITIL Foundation

Microsoft 365 Certified: Fundamentals

Herramientas

Windows OS

Microsoft Office

Network troubleshooting

Descripción del empleo

Dyopath is seeking a Service Desk Level 1 Analyst to assist users with desktop, laptop, printer, mobile device, software, and network issues. You will log interactions in the ticketing system, resolve access and technical tickets, and provide excellent customer service from a remote, Mexico-based office.

The role requires 1–2 years in technical support, strong communication, and IT knowledge; certifications are encouraged, with a Monday–Friday 8a–5p CST schedule.