Delivery Shift Manager Jr | Flexible Hours & Impact

Amazon; Torreón; Presencial; MXN 260.000 - 340.000; Jornada completa

Descripción de la vacante

Amazon is seeking a Shift Manager Jr to support last mile operations within a delivery station. The role oversees a +20 hourly team, safety metrics, payroll, shifts, vacations, overtime and AMZL OPS metrics to maximize customer satisfaction and cost efficiency.

The candidate will coach and mentor the PA team, drive process improvements, and collaborate with project teams to launch new stations and delivery models while upholding a culture of customer obsession and safety.

Formación

• Work a rotating, flexible schedule, including nights, overnights, weekends and holidays.
• Able to work 40 hours/week, and overtime as required.

Responsabilidades

• Create balance between “Work hard” and “Have fun” with associates under scope.
• Ensure the team execution to accomplish the business goals.
• Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations.
• Processes Mapping activities.
• Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
• Follow up the KPIs of operations within the delivery station.
• Actively supports and promotes organization change.
• Dive deep analysis of KPIs
• Support the ACES team, customer service or other upcoming goals.
• Measure drivers’ performance, discipline and customer experience service
• Internal audits execution.
• Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
• Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
• Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes

Educación

High School Diploma

Descripción del empleo

Amazon is seeking a Shift Manager Jr to support last mile operations within a delivery station. The role oversees a +20 hourly team, safety metrics, payroll, shifts, vacations, overtime and AMZL OPS metrics to maximize customer satisfaction and cost efficiency.

The candidate will coach and mentor the PA team, drive process improvements, and collaborate with project teams to launch new stations and delivery models while upholding a culture of customer obsession and safety.